Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

There are two reasons you may receive a final bill from Telstra:

  1. You have cancelled all of your services with us,
  2. We have cancelled your services due to non-payment of your bill.
  3. What is on your final bill?

    Your final bill will show any outstanding credits, and any outstanding amounts you need to pay before your account can be closed off. It will also show any Early Termination Charges that apply.

    You can pay any outstanding amounts using your preferred payment method.

    What if Telstra owes me money?

    You will automatically receive a cheque refund for any amounts we owe you between $5 and $250.

    For all other amounts, we will send you a final bill showing your credit amount. You should contact Telstra and request that any outstanding amounts be refunded via cheque or credit transfer to a nominated account in your name.

    Why are final bills sent by snail mail?

    We send your final bill via post so that you have a physical copy to keep for your records.

    Make sure the postal address on your Telstra account is current. You can update it in Telstra 24x7 My Account.





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store