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When you purchase products or services like ringtones, apps or games, the charges for them may appear as Third Party Purchases under the ‘Charges outside of your plan’ part of your bill.

The reason for this is that Telstra pays a third party provider for the product or service, then includes these charges on your bill.

If you have any concerns about any PDB charges on your account, please call us on 13 22 00.

This is what you will see in your Telstra Bill summary:

Third Party Purchases Summary

This is what your Third Party Purchases detailed summary and contact information looks like:

Third Party Purchases Detailed

Third Party Purchases Detailed

How do I find out more about a third party provider?

If the charge is for a Premium SMS, you can find out about the company that’s charging you and how to unsubscribe by entering the 19 number from your bill, plus the date it was charged, into the 19 service finder.

Why can’t I see certain content?

If you can’t access and pay for third party content such as Google Play or the App Store, it may be because:

  • you have third party content barred from your service, or
  • you have reached your dollar cap.

To remove the barring or increase your dollar limit, contact us.

How do I block Premium SMS content?

You can bar access to Premium SMS content - like competitions, news and weather - for any mobile on your account here.

 

 

 

 

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