What's an order estimate?
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It’s an estimate of how much your first bill will be, and what your minimum monthly charge will be after that.
Your first bill will have one-off charges, so it will be different to your subsequent bills. An order estimate shows you this in advance.
If you are on a Telstra Upfront Mobile Plan, you will make your first payment on the day you take up or switch to this plan. You can view upcoming monthly payment dates and amounts in the My Telstra app.
Frequently asked questions
If you’re a new Telstra customer or an existing customer who has changed your service, we send you an order estimate so you know in advance what charges to expect on your first bill – and how your subsequent bills will be different.
The estimate should be relatively close to your first bill amount, but may vary slightly depending on what date your service is activated due to the pro-rata charges (part month charges).
You can find more information on how to read your Telstra bill here. If you have questions about the charge estimate, you can contact us.
You'll find the bill issue date at the top of page two, in the Your order timeline section.
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