Showing 13 articles
Why hasn’t my Direct Debit gone through?
How do I change between a summary and detailed bill?
How can I manage my account online?
How do I get a refund?
Why have I received a final bill?
Where can I check my account balance?
What do I need to know about my online order?
How do I view or print my bill in the Telstra 24x7 App?
Troubleshooting Voice & Data Packs
How do I install the Telstra 24x7® App on my Android™?
How do I install the Telstra 24x7® App on my Blackberry?
How do I install the Telstra 24x7® App on my iPhone?
How do I install the Telstra 24x7® App on my iPad?
Select the ‘App Store’ to open up, and then search for ‘Telstra 24x7’
- Select 'Get' to start
- When the End User Terms appear, select 'Accept' to start download.
A small amount of data will be used, so we recommend you download the app via your Wi-Fi connection to avoid excess data charges on your mobile.
- Once it’s finished installing, select 'Open', or find the Telstra 24x7 icon on your home screen to launch the app.
- Login using your existing Telstra ID, or register here if you don’t have one.
Need more help?
Watch our video on How to download and log into Telstra 24x7
Want more information?
How do I check my bundle contract in the Telstra 24x7 App?
How do I request a payment extension in Telstra 24x7 My Account?
How do I set up and manage a Voice and Data pack on Telstra 24x7 My Account?
What is a Voice & Data Pack and why do I need it?
How do I check my bundle contract on Telstra 24x7 My Account?
How do I reset or retrieve my Telstra ID password?
What are Early Termination Charges?
What is my monthly billing period?
How do I recharge my Pre-Paid service in the Telstra 24x7 App?
How do I retrieve my Telstra ID username?
What are the charges on my Telstra 24x7 My Account?
How do I read my Telstra Bill?
How do I change from paper to email billing?
Troubleshooting the Telstra 24x7 App for Blackberry
Troubleshooting the Telstra 24x7 App for Android
Troubleshooting the Telstra 24x7 App for iPhone
Troubleshooting the Telstra 24x7 App for iPad
How do I dispute my bill?
How do I request a payment extension?
Why was I charged a late payment fee?
How do I view and track my mobile data usage online?
What is an Order Estimate?
How do I track my online order?
How do I add an existing service to Telstra 24x7 My Account?
How do I use the new Telstra 24x7 App dashboard?
How do I pay my Telstra Bill?
What is a part month [Pro Rata] charge?
What is my Telstra ID?
How do I view or print my bills in Telstra 24x7 My Account?
How do I request a payment extension in the Telstra 24x7 App?
Does Telstra charge fees on some payment methods?
How do I set up and manage a Voice and Data pack in the Telstra 24x7 App?
How do I setup a Direct Debit?
How do I change the name on my Telstra Account?
What happens when I make a complaint?
How do I change my billing address?
Can I transfer my services to someone else?
Can I get SMS or Email bill reminders?
How do I print off a Pre-Paid tax invoice?
What forms of ID can I use?
How do I give another person access to my account?
How do I transfer or cancel an account in the event of a death?
How do I cancel my service?
How can I track my order?
How do I get a service restriction removed?
Why are there third party purchases on my bill?
Explaining your bill 4:01
Understanding your bill can be difficult, so we've made this short video to help out.Watch now
Make the switch to Email Bill 0:29
Enjoy the quick and convenient way to receive your bill at a time that suits you from your desktop or mobile device.Watch now
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