Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

  1. Log in to Telstra 24x7 My Account using your Telstra ID
  2. Select the service you want to see the data usage on:
  3.  

  4. Select the ‘Shared data usage’ tab
  5.  

  6. You will see a breakdown of the data usage of your device, like the screen below. Select ‘Buy’ next to the service you would like to add the data pack to.
  7.  

  8. Choose the data pack you would like to purchase, select ‘Buy’ and follow the on screen prompts.

Can I change my Voice and Data Pack at any time?

You can upgrade, downgrade or cancel your Voice and Data Pack at any time - but only once per billing month.

You can only apply one Voice and Data Pack to each service (no stacking).

When you remove a pack, it can take up to 30 minutes to process.  Once done, you’ll be able to select a new Voice and Data Pack.

How long does my Voice and Data Pack last?

Regardless of when you purchase it, your Voice and Data Pack allowance will last until the end of your bill cycle. You’ll get fresh allowances for your next billing periods, and the pack will stay on your service until it is removed. This is an ongoing charge and will continue month to month until it is removed.

Can I roam overseas with a Voice and Data Pack?

No. Voice and Data Packs only apply in Australia, so can’t be used while roaming overseas.

Things you need to know

Upon activating a new Voice and Data Pack you will incur the full monthly fee for the pack, regardless of where you are in the billing month. On your next bill, you will also be billed the monthly fee for the pack in advance.

Any unused data allowance, including any Data Pack data allowance or Extra Data, expires at the end of each billing month.

Additional charges will apply for excluded usage such as calls/SMS/MMS to premium numbers (e.g. 19xx numbers), 1234, 12455, 12456 and satellite numbers, content charges and use overseas.

Calls, SMS and MMS are not shared services and are only available on devices that are compatible with these services.

For the full terms and conditions for your Data Pack and Extra Data, refer to Our Customer Terms.

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store