Log in to Telstra 24x7 My Account with your Telstra ID

Forgotten your Telstra ID username or password?

If it’s the first time you’re setting it up:

  1. Select ‘Add an Account’
  2. Fill in your details then select ‘Continue’
  3. If you enter your mobile number, we’ll send you an SMS with a 6 digit Telstra ID verification code
  4. When prompted, enter your verification code to complete registering your new account

If you’re adding another service:

  1. Select ‘Account Settings’ in the Profile & Preferences menu
  2. Select ‘Add an Account’ in the Accounts section
  3. When prompted, enter the pre-paid mobile or home phone number of the service you want to add
  4. Select ‘Save’ to add your new service.


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