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If your Direct Debit didn’t work it could be because:

  • There were insufficient funds in your account;
  • There was a problem with your bank;
  • Your Direct Debit arrangement was suspended; or
  • You had an overdue balance or your bill may not have been at $0 because you received:
    • a late payment fee; or
    • a credit from Telstra

How do I get Direct Debit working again?

Log in to Telstra 24x7 My Account and check your current balance. If any of the above problems have occurred, you need to return your account to a $0 balance by using one of our alternative payment methods.

Why can’t I register for Direct Debit?

If you can’t complete your direct debit registration, first check that you entered your Telstra account number and your chosen payment method details correctly. Then re-submit your request.

Why haven’t I received confirmation of my registration?

If you completed your Direct Debit registration but you haven’t received a confirmation email, please check your spam or junk mail folders.

If you registered via Telstra 24x7 My Account or the Telstra 24x7® App, please check to ensure your direct debit details have been saved.

If you didn’t register your direct debit using these methods, then contact us to confirm that your direct debit request has been registered.

Need more help?

Watch our video on How to confirm a payment


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