Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

You will only be able to request a payment extension if your balance is overdue.

If you want to request a payment extension:

  1. Sign in to Telstra 24x7 My Account using your Telstra ID 
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select View bill history 
  4. Click on Request a payment extension

5. You will see a pop-up screen like this:


6. To accept the payment extension offer, tick the box next to the terms and conditions then select Accept.

7. If the payment extension offer isn’t suitable, select Request more time.

8. Once you have accepted the payment extension and it is approved you will be sent to a confirmation page like this:

Request a payment extension now

How do I request a payment extension in the Telstra 24x7® App?

 

Good to know:

If your overdue amount is $70 or more and your extension is approved, you may still be charged a late fee of $15, unless you’re eligible for a pensioner discount.

You can track your usage and pay bills using Telstra 24x7 My Account and the Telstra 24x7® App

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store