Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

To reset your password, follow these steps:

  1. Go to the forgotten password page.
  2. Enter your username in the username field and your date of birth using the drop down fields:

  3. You will then be redirected to this page:

    You will receive the following email to your nominated email address:

  4. Click the ‘Reset Telstra password’ button, To protect your security, the link expires in 24 hours.
  5. You will then be redirected to this page:
  6. Enter your new password in the ‘New password’ field, then again in the ‘Re-enter password’ field. Make sure that your password complies with the requirements in the checkboxes beside the password fields.
  7. Click the ‘Change password’ button

You will be redirected to a page telling you that your password has been successfully changed.

If you need more assistance please contact us on 132200 or via Telstra 24x7 Chat.


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