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When will I receive my parcel?

Once your order has been shipped, you should receive it the next day, or in 3-4 business days, depending on your location:

  •  In Metro* areas – we deliver the next day if you placed your order before 2pm (AEST) Monday-Friday. Add 1 business day if you placed your order after 2pm
  •  In Non-metro areas – we deliver in 3-4 business days

*in accordance with StarTrack Express policies & delivery regions. More than 70% of metro customers who order an in-stock item before 12pm Monday-Friday receive their order the next business day.

How can I check if my order has been dispatched?

To check your order’s status find out if it has been dispatched, enter your order confirmation number into our Online Order Tracker.

Good to know:

  • If your status says ‘Dispatched’ then your item is on its way. You should have received an email with your StarTrack tracking instructions to your nominated email address.

How can I track my parcel’s progress?

Once we’ve dispatched your order, you’ll receive a shipping confirmation email or SMS from us with a tracking link so you can check your parcel’s status via our courier’s website.

We’ll also keep you updated about your parcel’s status and estimated delivery time via SMS or email.

Or you can check it yourself with our online order tracker.

What if StarTrack doesn’t show any information?

There can sometimes be a delay between us sending our shipping confirmation emails and StarTrack updating their system. Should this occur, please try again in 2-3 hours.

If the problem persists, call StarTrack Customer Service on 13 23 45 and quote your tracking number.

My item was dispatched, but it hasn’t arrived yet…

To find out where your item is, go to the Startrack website and enter your tracking number - or click on the tracking link in the shipping confirmation email we sent you.

If you still can’t locate your item, call StarTrack Customer Service on 13 23 45 and quote your tracking number.

 

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