If you’re on a post-paid plan, use the table below to troubleshoot the most common problems and get your mobile broadband device online.
|Lost/Forgotten Wi-Fi security password||
|“A connection to the remote computer could not be established” error message (USB Devices Only)||
|“No USIM inserted” or “Limited Service” error message||
Good to know:
- To connect, your device needs to be compatible with the Telstra Mobile Network. Look for the IMEI number - usually on the back of the device – then check its compatibility here.
- If your device didn't self-install, you can install it manually by downloading a Getting Started Guide.
- Telstra mobile broadband devices are locked to the Telstra Network, so non-Telstra SIMs won’t work in them unless they are unlocked.
If you're still having problems, call us on 13 22 00