When you become a Telstra customer, we allocate you a specific date of the month when your billing period starts.
For example, if we start your billing period on the 5th of each month, you’ll be charged from the 5th of that month to the 4th of the next month. This billing period won’t ever change, even if you take up a new plan or service.
You’ll find your monthly billing period on the first page of your Telstra bill. It looks like this:
Bill Issued simply refers to the date we issued the bill to you. It’s not the end of your monthly billing period, and it’s not the Due Date to pay your bill.
Your Bill Due Date is on the first page of your bill. We allow you approximately 14 days from the Bill Issue Date to pay your bill.