If your bill includes a late payment fee of $15, it means:

  • One or more of your bills are overdue; and
  • The overdue amount is more than $70

You’ll find a reference to late fees on the front page of your Telstra bill, below the total amount due. Find out more about reading and understanding the charges on your bill. 

If you think you’ve been incorrectly charged a late fee, or wish to dispute a late payment fee, you can submit an online credit request.

If you’re on one of our subscription mobile plans, such as the Telstra Mobile Starter Plan, these are payable by direct debit. Your subscription payment date will be the same date each month and you’ll only pay for what you’ve subscribed for. You won’t be charged a late payment fee if your direct debit fails but you’ll have to make a once-off manual payment in the My Telstra app.

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