Get our app today

Download

To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.

 

Sign in

Use your Telstra ID to sign in. 

If you don’t have one, register now.

Not sure what your Telstra ID is? We can help

Get started

Start using the app to manage your services and get the help you need, when you need it.

Latest updates

My Telstra May updates

We’re continually working to enhance My Telstra. In this month’s update, the nbn health check tool makes it easy to diagnose connectivity issues. Plus, there’s even more streaming services to keep you entertained.

Message us in the My Telstra app

If you need help with your Telstra account, you can now send us a message and we’ll reply as soon as we can. You won’t need to wait online as you’ll receive a notification once we’ve replied.

Additional data for our customers

From Thursday 19 March, we're giving our consumer and small business customers additional data as well as offering unlimited home phone calls to pensioners.

Help with our app or website

Got a question? We can guide you through using our app or website.

How to videos

An easy Get help screen lets you get answers fast online. You can also check for outages, faults, track your orders and run automated tests to troubleshoot most nbn™ and mobility issues.

Register for Telstra ID

  1. Tap on Sign in or Register
  2. Select Create a Telstra ID and follow the prompts.

Troubleshoot your services

  1. Tap the Get Help tab
  2. Select product you want to troubleshoot and Get help with an issue.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

  1. Tap the Payments tab
  2. Select the bill you want to pay.

Request a payment extension

  1. Tap the payments tab and select the bill you want to extend
  2. Select Request a payment extension and follow the prompts.

How to videos

An easy Support screen lets you get answers fast online. You can also check for outages, faults, track your orders and run automated tests to troubleshoot most nbn™ and mobility issues.

Troubleshoot your services

  1. Tap the Support tab
  2. Select Smart troubleshooting and follow the prompts.

Check for outages

  1. Tap the Support tab
  2. Select Service Outages.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

  1. Tap the Bills tab
  2. Select the bill you want to pay.

Request a payment extension

  1.  Tap the Bills tab and select the bill
  2. Select Request a payment extension.

Frequently Asked Questions

For all other detailed account and billing enquiries, please visit our Support centre.

Rather get in touch? Let's get you connected

CrowdSupport®

Got a question? Join our online community that's open 24x7.

Multilingual Support

Speak to us in your preferred language. We've got you covered.

Contact us

We're here to listen and answer your questions, so let's chat.