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To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.

 

Sign in

Use your Telstra ID to sign in. 

If you don’t have one, register now.

Not sure what your Telstra ID is? We can help

Get started

Start using the app to manage your services and get the help you need, when you need it.

How to videos

An easy Get help screen lets you get answers fast online. You can also check for outages, faults, track your orders and run automated tests to troubleshoot most nbn™ and mobility issues.

Register for Telstra ID

  1. Tap on Sign in or Register
  2. Select Create a Telstra ID and follow the prompts.

Troubleshoot your services

  1. Tap the Get Help tab
  2. Select product you want to troubleshoot and Get help with an issue.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

  1. Tap the Payments tab
  2. Select the bill you want to pay.

Request a payment extension

  1. Tap the payments tab and select the bill you want to extend
  2. Select Request a payment extension and follow the prompts.

Troubleshoot your services

  1. Tap the Support tab
  2. Select Smart troubleshooting and follow the prompts.

Check for outages

  1. Tap the Support tab
  2. Select Service Outages.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

  1. Tap the Bills tab
  2. Select the bill you want to pay.

Request a payment extension

  1.  Tap the Bills tab and select the bill
  2. Select Request a payment extension.

Frequently Asked Questions

For all other detailed account and billing enquiries, please visit our Support centre.

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