Manage my account online
How can I access and manage my account in My Telstra?
My Telstra in a browser, and the My Telstra app let you manage your account and services from your computer, compatible smartphone or tablet. Your Telstra ID is the only sign-in you need to access all your Telstra services. If you don’t have one, register for a Telstra ID now.
- View your invoices and upcoming payments for a Telstra Upfront Mobile Plan
- Update your billing address and change your bill type
- Enjoy Telstra Plus offers
- Check your estimated usage (post-paid mobile) or balance (Pre-Paid mobile)
- Recharge or change your Pre-Paid offer
- Check your estimated home broadband data usage
- Request a data top up for your home broadband service at no extra cost (up to 3 times a calendar year on selected plans)
- Add Voice and Data packs (post-paid mobile)
- Add Plus packs (Pre-Paid mobile)
- Track your nbn™ service order and re-schedule appointments
- Track your faults
- View and pay your bills
- Manage Premium SMS services
- Manage International Roaming
- Access Support and Diagnostic tools
- Contact us via Messaging to get help
Good to know:
- Some app features aren't available for some devices
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