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You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Need help?

Have you got a questions or need help with your Smart Home installation? We’re always here to lend you a helping hand. There's 24x7 technical support, in-app instructions, simple online support articles and how-to videos to guide you through setup and installation.

You can also join our dedicated Smart Home Crowd Support community, where you can share tips and tricks with other Telstra Smart Home owners.

24x7 Chat

Have a question about Smart Home? Need some help? Chat with our Live Chat team, they’re available 24x7. 

Call us

Have a question about Smart Home? Call our Smart Home sales and support teams on 132200 (24x7 Support) 


Telstra’s online community is the place to learn how to get the most out of your Smart Home. Join the conversation.


Our support pages are a great place to learn more about your devices, watch how-to videos, or troubleshoot any problems you may have.