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Telstra Smart Home®
Set up and manage
Setting up Telstra Smart Home is easy.
Using the app, it takes just 15-20 minutes then
you can start installing your devices around
Managing your smart home
Watch how to activate and install Telstra Smart Home, create alerts and automations and find out how to add new devices to your existing smart home. Or you can get help from one of our smart home experts.
Preparation (5-10 mins)
Your Telstra ID is the only login you’ll need to access the Telstra Smart Home® App from anywhere.
If you’re new to Telstra, you’ll need to create one. If you’re an existing customer you may already have one,
in that case you can use it to set up smart home. If you’ve forgotten, use the link below to restore it.
> Set up Telstra ID > Restore Telstra ID > Telstra ID support
Getting connected (5-10 mins)
Connect to Wi-Fi
Once you’ve logged into the Telstra Smart Home® App, you’ll need to connect it to your home Wi-Fi network.
Configuring your smart hub
Once connected to your Wi-Fi, the app will walk you through the configuration process. If you’re having trouble connecting, first try and place the hub within 5 metres of your router.
> Setting up your Smart Home Hub
Adding devices (5 mins)
How to add a new device
Go to Settings > My Devices > Add Devices > Any other device. The app will start searching for devices to add.
As each device is unique, please select a device below to see set up instructions.
Create automations and alerts
Automations bring your smart home to life. You can automate many common tasks to make it easier to manage your household.
To get started, we have a few ideas for inspiration below and you can also discuss this with other Telstra Smart Home® users on our Smart Home community board.
Monitor home access
Receive an SMS, begin recording and monitor your deliveries.
Turn household items on and off, such as the hair straightener or iron.
Watch your energy usage
Make sure the lights have been turned off once you’ve left home.
See what your furry little friend is up to.
Check on the kids
Watch the kids arrive home from school on time.
Get help from Google
Ask Google to turn your compatible Telstra Smart Home® lights on and off using your voice and Google Home.
Automations can also send you alerts that tell you what’s going on in your home when you’re not there. For example, if the door sensor at the rear of the house picks up that the back door is open, it can send you an SMS. Need a picture of your backyard? Telstra Smart Home® App can email it to you.
It’s easy to set up automations. The Telstra Smart Home® App provides suggestions and can guide you step-by-step through creating your first automation or alert.
Once you have installed and activated your Telstra Smart Home, you can continue to expand it with new devices, automations and features.
Telstra has partnered with some of the world’s leading hardware manufacturers to bring you the best devices.
Some devices may have a unique method for installation or activation.Select a device below to see how it connects with your Telstra Smart Home.
More on Telstra Smart Home
Things you need to know
Telstra Smart Home requires a home broadband connection and home Wi-Fi network and must be activated via the free iOS or Android Telstra Smart Home App (data charges may apply). To record video and capture images from Smart Home cameras, you must set up an automation through the Smart Home App. Videos and photos are stored for 30 days only and can be downloaded.
Questions about Smart Home? We can help.
Have a question about Smart Home? Need some help? Chat with our Live Chat team, they’re available 24x7.
Want to speak to us over the phone? Call our Smart Home support team on 13 22 00 and say "smart home support" available 24x7.
Telstra’s online community is the place to learn how to get the most out of your Smart Home. Join the conversation.