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How Telstra Smart Home works

The Telstra Smart Home App makes it easy for you to talk to your Smart Home devices, with customised automations. Create instructions in the app to tell your Smart Home devices what to do and when to do it. You only need to set up automations once and the Telstra Smart Home Hub will remember them for you. 

How Smart Home works

The Telstra Smart Home App lets you talk to your Smart Home devices – like cameras, lights and sensors. You can set them up to automatically know what to do and when to do it by creating customised instructions, called automations.

For example, you can tell the living room light to automatically turn on when your family gets home at night. You only need to set up an automation once, and you’re done. Then you can watch your home come to life.

Ready to start? Check out the Automation and energy or Watch and monitor starter kits .

Using the App and Web Portal

Simple and easy to use, the Telstra Smart Home App will guide you every step of the way – from setting up your hub and adding your devices, to creating your first automation and managing your Smart Home on a daily basis.

Download the app from the App Store or Google Play. You don’t need to sign up, have a Telstra Smart Home subscription or any devices to take a tour.


Smart Home app available in App Store
Smart Home app available in Google Play
Telstra Smart Home App - What can the app do

What the app can do

  • Set up your Telstra Smart Home Starter Kit and additional devices
  • Add devices to your Telstra Smart Home and manage their settings
  • Create automations to control your devices and have alerts sent to you
  • Check on things at home when you’re not there
  • Review device activity in and around your home

Find out more

Telstra Smart Home App - Telstra ID

Telstra ID

Your Telstra ID is a single username and password for your Telstra products and services. In addition to Smart Home, you’ll get access to a range of Telstra services, including My Account and the Telstra 24x7 App. You’ll also receive Telstra Thanks rewards to enjoy movies, music, sport and more.

Your Telstra ID is the only login you’ll need to access the Telstra Smart Home App and Web Portal from anywhere.

Find out more

Telstra Smart Home Hub

Telstra Smart Home Hub

The Telstra Smart Home Hub connects all of your Smart Home devices. Let them talk to one another through the automations you create, and talk to you via the app or web portal. The hub is an essential component in any Smart Home, so we’ve included it in the Watch and Monitor, and Automation and Energy Starter Kits.

The hub plugs into a power outlet in your home and connects to your Wi-Fi. You don’t need to be a Telstra broadband customer as our hub works with any broadband provider that has the Universal Plug and Play (UPNP) enabled, which is a feature of most Wi-Fi modems made after 2009. For detailed technical requirements, visit Check my home


Find out more



Telstra Smart Home devices work seamlessly with the hub and the app. We’ve handpicked a range of devices to bring your home to life. Rest assured, the devices have been tried, tested and are powered by Telstra.

Our two Starter Kits include the essentials to help you automate your home, such as Door and Window Sensors, Indoor Wi-Fi HD Cameras and Smart Power Plugs. We also have a range of additional devices to take your smart home to the next level, including Smart Light Bulbs, the Zen Thermostats and Lockwood Smart Door locks.

Product roadmap

Our range of certified Smart Home devices is ever growing. Our official product roadmap is the place to see into the future of Smart Home, you can learn more about how Smart Home will evolve and see the new devices and features we're going to add in the future.

Join in the decision making with Smart Home ideas hub and pitch your idea. If your idea gains support, we'll work with you to develop it further and include it in our future roadmap.


Automations bring your Smart Home to life

The key to having a Smart Home is creating automations. An automation is an instruction that tells a Smart Home device what to do and when to do it. The Smart Home hub can talk to the devices, and the devices can talk to each other, but you’re the one who tells them what to do. It’s easy to set up automations in the Telstra Smart Home App or Web Portal. 

Tell your Smart Home to switch off the lights at 9am when everyone leaves for school or work, and again at 10pm when everyone goes to bed. Or, ask the outdoor camera to keep an eye on the backyard and take a video or picture if you’re away from the house and it sees something.

Find out more

Telstra Smart Home automations - Stay up to date

Stay up to date when you're on the go

Automations can also send you alerts that tell you what’s going on in your home when you’re not around. For example, if the door sensor at the rear of the house picks up that the back door is open, it can send you an SMS. Need a picture of your backyard? Smart Home can email it to you.

It’s easy to set up automations. The Telstra Smart Home App provides suggestions and can guide you step-by-step through creating your first automation. You only need to set up automations once and the Telstra Smart Home Hub will remember them for you. 

Join our Smart Home community

For more ideas on automations, join our Crowd Support forum, where you can see what other Smart Home owners are doing, and share some of your own favourite automations.

Take a tour of the Telstra Smart Home App today so you can see how automations work and have a go at creating some of your own.

Installing your Smart Home


Ready to DIY?

Telstra Smart Home is easy to set up. Initial set up with the App takes about 15-20 minutes then you can start installing your devices around your home. The starter kits contains everything you need to install the devices in and around your home. The Telstra Smart Home App contains instructions to guide you every step of the way. We’re here to help with 24x7 technical phone support, simple online support articles and how-to videos to guide you through setup. You can also join our Smart Home Crowd Support community, where you can share tips and tricks with other Telstra Smart Home owners.

Want some helping hands?

Some of our specialised devices – such as the thermostat and door lock – are a little trickier. For these devices, we recommend installation by a licensed professional. You’re free to choose your own, or let us recommend one for you. Suggestions are included in the device’s packaging.

If you’d like one of our Smart Home technical experts to come to your place to get you up and running, please call us on 1800 917 134 and select Option 1.

Ready to go? Pick your Starter Kit

Automation and energy starter kit

Conserve energy and automate your home with smart power plugs, sensors for your doors or windows and a motion sensor. Create automations to automatically have your appliances, lamps or lights turn on and off when you open a door or enter a room.

$25 per month
for 24 months. Minimum cost $600


Watch and monitor starter kit

Keep an eye on your home, family and pets with a camera and sensors for your doors or windows. Create automations to take pictures or videos and alert you if there’s unexpected activity around your home while you’re away.

$25 per month
for 24 months. Minimum cost $600


Questions about Smart Home? We can help.

24x7 Chat

Have a question about Smart Home? Need some help? Chat with our Live Chat team, they’re available 24x7. 

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Call us

Have a question about Smart Home? Call our Smart Home sales and support teams on 132200 (24x7 Support)

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Telstra’s online community is the place to learn how to get the most out of your Smart Home. Join the conversation.

Join the conversation

Our support pages are a great place to learn more about your devices, watch how-to videos, or troubleshoot any problems you may have.

Go to support