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No need to leave the keys under the doormat
Matt and Kate are getting some renovations done, but they’ve both had to duck away for a few hours. Their carpenter, Graeme, is on his way so they won’t be there to let him in. But, Matt is a Smart Home master and he’s got an Outdoor Wi-Fi Camera set up on his front veranda and a Lockwood Door Lock. When Graeme arrives, Matt can see him on his Telstra Smart Home App via the camera feed and can unlock the door for him, even when he’s out and about – Graeme’s renovations stay on track.
Bring your Smart Home to life
The key to having a Smart Home is creating automations. An automation is an instruction that tells a Smart Home device what to do and when to do it It's easy to set up automations in the Telstra Smart Home App or Web Portal. For example,
- Unlock or lock your door for friends, family or guests when you’re away from home
- See who’s at the door with an Indoor Wi-Fi HD Camera or Outdoor Wi-Fi HD Camera before you unlock it
- Give friends, family or guests unique PIN codes so they can let themselves in if you’re away.
Download the app
Professional installation of a device
- The professional installation of additional smart home devices incurs a call out fee of $96, plus additional charges for each device.
- The professional installation includes the pairing of devices, basic placement of devices around your home (not mounting a device on the wall or ceiling), demonstration on how to use Smart Home and the Smart Home App and setting up automations.
- Customised installations including cabling runs, cable concealment and wall or ceiling mounting of cameras. The additional charges for a customised installation will be quoted by the technician when on-site.
We recommend installation by a qualified locksmith. We can arrange this for you.
We recommend installation within 20m of the Smart Home Hub.
To book an installation appointment call us on 13 22 00 and select
- Front Keypad Dimensions: 121 x 65 x 19mm
- Rear Dimensions: 170 x 74 x 55 mm
- Device weight: 1.247Kg
- Communications: via ZigBee
The Lockwood Smart Lock will fit doors between 35mm-44.5 mm depth. It will need a 54mm hole drilled through it to house the mechanical components of the lock. To confirm your door is suitable, print Lockwood Smart Lock fitting PDF and follow the instructions.
See a full list of technical requirements and compatibility.
Things you need to know
Telstra Smart Home: Requires a home broadband connection and home Wi-Fi network and must be activated via the free iOS or Android Telstra Smart Home App (data charges may apply).
Professional installation: If you need help, please call us on 1800 917 134 and select Option 1 to learn about our professional installation options. Not available in all areas. Professional installation provided by Telstra or it’s service providers includes installation of the devices only and does not include any in-home working or other modifications.
Data usage: Fixed broadband and mobile data usage incurred whilst using and accessing your Telstra Smart Home service (including access via the app or web portal) isn’t included in your Telstra Smart Home Plan and is chargeable in accordance with your broadband and/or mobile plan via your service provider.
Self-monitored security: Telstra Smart Home isn’t a substitute for a monitored alarm system. It can aid you in improving the security of your home, giving you the ability to self-monitor and detect motion with door or window sensors and check on what’s happening via the cameras.
Telstra Smart Home and power/internet outages: Your Telstra Smart Home Hub requires a constant power and internet connection. In the event of a power/internet outage you’ll lose your ability to monitor your home and some functionality until power/internet is restored. If you have a Smart Door Lock, you can still access your home by entering the PIN code you’ve set up for your lock.
Pricing, payments and contract information: Please review the Critical Information Summary for a detailed explanation of pricing, payments and contract information. All Telstra Smart Home additional device purchases will be displayed in the Telstra Smart Home section of your bill. Repayment Options allow you to pay off eligible Telstra Smart Home devices over a 24-month period on your Telstra bill. There is a maximum value of $500 per repayment option and you can have up to five repayment options on your account (5 x $500). Each repayment option must contain the same device type. A credit assessment will be conducted.
What happens if you cancel? If you cancel your Telstra Smart Home service, your devices will no longer work as intended, and your stored video and image files will be deleted from the Telstra Cloud. To retain your videos and images, download and store them on your smartphone, tablet or computer before cancelling your service. The Smart Door Lock, Zen Thermostat, Sengled Light Bulbs will retain limited functionality, but won’t work with other third party smart home platforms. Early termination charges apply if you cancel before the end of your 24 month minimum term. Any remaining Repayment Option payments will become payable when you cancel your service.
Questions about Smart Home? We can help.
Have a question about Smart Home? Need some help? Chat with our Live Chat team, they’re available 24x7.
Want to speak to us over the phone? Call our Smart Home support team on 13 22 00 and say "smart home support" available 24x7.
Telstra’s online community is the place to learn how to get the most out of your Smart Home. Join the conversation.