Hosted on Telstra
Reliable and secure platform hosted by Telstra’s secure data centres
We’re here to help with 24x7 technical support, in-app instructions, simple online support articles and how-to videos to guide you through setup and installation. Join our Smart Home Crowd Support community, where you can share tips and tricks with other Telstra Smart Home owners.
2 year warranty
All our smart home certified devices come with a 2 year warranty you can be assured they are tried, tested and Telstra approved.
SMS & email alerts
Receive up to 200 SMS alerts per day and unlimited email alerts, based on the automations you create.
One app for all smart home devices
The Telstra Smart Home platform and app makes it easy for your devices to talk to one another. without needing multiple logons or separate apps.
- Automate your compatible home heating and cooling system
- Works with a range of heating and cooling systems. To check your compatibility, visit 'Check my home'
- Touchscreen for manual control
- Sleek, minimal design
Not so fast! We thought we should warn you that this product will only work if you have an active Telstra Smart Home subscription and Telstra Smart Home Kit.
Paid in monthly instalments of $9 for 24 months on your Telstra bill.
Great news, a Smart Home technician is available in your area. Add additional devices in the next step and have them professionally installed with your order.
We're currently unable to provide Smart Home professional installations in your area. However, you can self-install your Smart Home devices with our over-the-phone specialist support. Or, get a local electrician to help you.
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Come home to a warm welcome
Kate has a long commute home from work on public transport every day. On a cold winter’s day, the commute seems even longer. She’s set up the Zen Smart Thermostat to turn on her heating when she leaves the office at the same time each afternoon. When she walks in the door her home is perfectly heated every night. If she’s working late, she can also turn the heating off via the app so she doesn’t waste energy heating her home when no one’s there.
Bring your smart home to life
The key to having a smart home is creating automations. An automation is an instruction that tells a smart home device what to do and when to do it. It's easy to set up automations in the Telstra Smart Home app or Web Portal. For example,
- Rise and shine or come home and chill – automate your home to warm up when you get up in the morning or cool down when you get home at the end of the day
- Be energy efficient – automatically switch your heating or cooling off when you’re away. Combine it with a Narrow Beam Motion Sensor, Wide Beam Motion Sensor or Door or Window Sensor to create the perfect temperature when someone walks into a room.
Download the app
Professional installation of a device
- The professional installation of additional smart home devices incurs a call out fee of $96, plus additional charges for each device.
- The professional installation includes the pairing of devices, basic placement of devices around your home (not mounting a device on the wall or ceiling), demonstration on how to use Telstra Smart Home and the Telstra Smart Home app and setting up automations.
- Customised installations including cabling runs, cable concealment and wall or ceiling mounting of cameras. The additional charges for a customised installation will be quoted by the technician when on-site.
We recommend installation by a licensed professional. We can arrange this for you.
We recommend installation within 20m of the Smart Home Hub.
To book an installation appointment call us on 13 22 00 and select
- Dimensions: 110 x 110 x 22mm
- Device weight: 192g
- Communications: via ZigBee
Before you buy, check the Smart Thermostat works with your heating and cooling system check to see a full list of technical requirements and for device compatibility.
The Telstra Smart Home app works on Android and iOS smart phones and tablets.
Telstra Smart Home: Requires a home broadband connection and home Wi-Fi network and must be activated via the free iOS or Android Telstra Smart Home app (data charges may apply).
Professional installation: If you need help, please call us on 13 22 00 and select Option 1 to learn about our professional installation options. Not available in all areas. Professional installation provided by Telstra or it’s service providers includes installation of the devices only and does not include any in-home working or other modifications.
Data usage: Fixed broadband and mobile data usage incurred whilst using and accessing your Telstra Smart Home service (including access via the app or web portal) isn’t included in your Telstra Smart Home Plan and is chargeable in accordance with your broadband and/or mobile plan via your service provider.
Telstra Smart Home and power/internet outages: Your Telstra Smart Home Hub requires a constant power and internet connection. In the event of a power/internet outage you’ll lose your ability to monitor your home and some functionality until power is restored. If you have a Smart Door Lock, you can still access your home by entering the PIN code you’ve set up for your lock.
Pricing, payments and contract information: Please review the Critical Information Summary for a detailed explanation of pricing, payments and contract information. All Telstra Smart Home additional device purchases will be displayed in the Telstra Smart Home section of your bill. Repayment Options allow you to pay off eligible Telstra Smart Home devices over a 24-month period on your Telstra bill. There is a maximum value of $500 per repayment option and you can have up to five repayment options on your account (5 x $500). Each repayment option must contain the same device type. A credit assessment will be conducted.
What happens if you cancel? If you cancel your Telstra Smart Home service, your devices will no longer work as intended, and your stored video and image files will be deleted from the Telstra Cloud. To retain your videos and images, download and store them on your smartphone, tablet or computer before cancelling your service. The Smart Door Lock, Zen Thermostat, Sengled Light Bulbs will retain limited functionality, but won’t work with other third party smart home platforms. Early termination charges apply if you cancel before the end of your 24 month minimum term. Any remaining Repayment Option payments will become payable when you cancel your service.
Questions about Telstra Smart Home? We can help.
Have a question about smart home? Chat with our Live Chat team, they’re available 24/7.
Want to speak to us over the phone? Our smart home tech experts are available 24/7. Call us on 13 22 00 and say "smart home support".
Learn how to get the most out of your smart home through CrowdSupport® – our online community.