Telstra will soon be updating the way we broadcast free-to-air TV to our customers in Velocity areas.
If you’re in an affected area, you’ll need to re-tune your TV after the broadcasting change to restore all your free-to-air channels
If you live in a Telstra Velocity area and get free-to-air TV via a Velocity outlet you’ll need to re-tune your TV in order to regain all your free-to-air channels.
If you’re not in a Telstra Velocity area, or have your TV equipment connected to an external antenna, you won’t be affected.
The broadcast change will be happening at different times around the country. Check the table to see when it will occur in your state. You’ll need to re-tune your TV after this date to regain your channels.
10 November 2015
New South Wales
17 November 2015
24 November 2015
1 December 2015
On your remote control for your digital TV, set-top-box or digital TV recorder, press the menu button
Select set-up options
Then select channels or auto-tuning. A scanning bar may appear. Once the scan has finished all your channels should be restored
If you need further information for your specific model check the guide or manual that came with your equipment.
ABC and SBS channels will be affected for all local areas. Other channels will vary depending on your location.
Will I lose any of my channels when I re-tune my TV?
No. You’ll regain all the free-to-air TV channels you had before the broadcast change.
If you haven’t set a code, try the default manufacturing codes 0000 or 1234. These should work in most instances. If they don’t you’ll need to check the guide or manual that came with your equipment.
The best thing to do is check the manufacturer’s guide or manual that came with your equipment. Alternatively you can call us on 1800 008 994, Option 3 Monday to Sunday: 7am to Midnight AEST.