What is Telstra New Tablet Feeling™?
Telstra New Tablet Feeling means that when you hit the 12 month mark on your current plan, you can purchase a new tablet on a new 24-month plan without having to pay the remaining payments for your existing tablet.
All you need to do is take up a new eligible tablet on a new 24-month plan, agree to pay a one-off fee of $149 at the time you redeem, and return your existing tablet in working order within 14 days of recontracting. You’ll also need to provide proof of identity and any other documentation we require.
How can I sign up for Telstra New Tablet Feeling?
If you're a new Telstra customer, or an existing Telstra customer with a 13 digit account number, take up any My Business Mobile Broadband plan, choose an eligible tablet on a 24-month plan and we’ll automatically apply New tablet Feeling.
You can sign up in store, over the phone or online.
Can I take up this offer on my existing plan & tablet?
No. To take up this offer you need to purchase a new eligible tablet on a 24-month plan with any My Business Mobile Broadband.
What happens if I want to upgrade and/or downgrade my My Business Mobile Broadband plan within the 12 months? Am I still eligible for upgrade?
As long as you keep your existing tablet, you don't restart your 24 month term, and your new plan is a My Business Mobile Broadband plan, you'll keep your Telstra New Tablet Feeling offer.
Can I get a new tablet before 12 months?
Yes, you can get a new tablet before month 12 of your handset plan, but you’ll need to pay off the remainder of your original tablet.
As you didn’t have a chance to use your New Tablet Feeling offer, you don’t need to return your original tablet to us.
Do I have to return the exact smartphone that I originally signed up to?
You need to return the same smartphone that you originally signed up to or one that has been swapped or replaced through StayConnected, under an insurance policy, under warranty or Consumer Guarantee or as a replacement device.
StayConnected is currently only available to non-business customers.
What happens if I damage or lose my original tablet?
The tablet you return to us needs to be in good working order. You can have any damage repaired yourself and return the tablet to us when you are ready to redeem New Tablet Feeling. Telstra can also organise to repair your tablet for a fee. This fee will vary depending on the make and model of your tablet and the degree of damage.
If your tablet is lost you can:
- Get a new tablet at any time by simply paying off the remainder of your original tablet and any early recontracting fee that applies; or
- Wait until the end of your 24-month tablet plan and upgrade with no fees for your old device.
What is considered as working order?
A smartphone that is in good working order is one that is fully functional as intended and is not physically damaged except minor scratches and other normal wear and tear, as reasonably determined by us. For example, a device that:
- Turns on and off;
- Functions normally (for example, it is capable of connecting to the internet and any touchscreen functions as intended);
- Has a fully functioning battery;
- Is free from physical damage except normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured screen or casing, connector damage, or a faulty or broken SIM reader);
- Does not have any missing, disassembled, customised or non-original parts;
- Has all activation and device locking features disabled; and
- Is not IMEI blocked.
I want to keep my original tablet. Can I still use New Tablet Feeling?
You can keep your existing smartphone if you pay off the balance of your current plan outstanding on it when you get your new phone.
Is this offer available on Pre-Paid accounts?
Pre-Paid accounts are not eligible for this offer.
How do I return my existing tablet?
You can leave it in store when you collect your new tablet, or we may give you a pre-paid satchel to take home to return the tablet within 14 days.
If you sign up over the phone or online, a pre-paid satchel will be sent out to you and you will have 14 days to return your existing tablet. You just need to return the handset and battery, not the accessories (power cords etc).
What happens if I return my tablet and it isn't accepted because of damage?
Telstra will contact you within 14 days of receiving your phone to discuss your options.
Is there anything I need to do before I return my tablet?
Yes – Please ensure all personal or confidential data is erased and the tablet is reset to factory settings. In addition please ensure your SIM is removed and all device or activation locks are disabled.
If you forget to wipe your data or remove your SIM, all personal data on your old tablet will be permanently erased per industry standard processes and your SIM will be destroyed.
Device or activation locks may prevent the tablet from being wiped and factory reset and may prevent it from being used by another person until you disable the feature, so tablets with a device or activation lock enabled will not be accepted.
Your upgrade process will be easier if you prepare for transferring your data before coming in to upgrade.
This could include steps such as saving all of your photos, music, or video files to a cloud service or SD card, backing up text messages and saving contacts to a SIM or SD card.