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About your video

We’ve created this video to guide you through how to view your bill online and understand its contents.

Access your video

Your video will be available for 30 days after you receive the link and you can access your video as many times as you want within that timeframe.
If you can’t access the video, make sure you meet the technical requirements:

  • PC/Mac: All “Flash-enabled” commonly used browsers (Internet Explorer, Firefox, Chrome).
  • Mobile/Tablets:
  • All iOS versions
  • Android versions 4 and above
  • Android version 1.X, 2.X and 3.X with Flash enabled
  • Windows Mobile, with Flash separately enabled

Data use

Watching your video on our broadband or mobile networks, does not use any of your data.


This link is unique to you and doesn’t reveal your personal details. See Telstra’s privacy statement.

More questions

If you still have a question about your bill, contact us on 24x7 Live Chat.