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Manage Your Account
You can manage other changes to your account here.
Transfer your services to another business or person
You can transfer ownership of mobiles, landlines, internet services or your Telstra account to another individual or business.
To make sure you choose the right transfer form, and for answers to all your questions, visit our dedicated Change of Ownership page
Our dedicated Bereavement Support Team is here to help
Losing a loved one is difficult enough, so we want to make cancelling or transferring their Telstra services as simple as possible for you. Please complete and return the Bereavement Support form, and one of our dedicated team will be in touch.
You can return this form by:
- Email: Scan a copy of the form add ‘Bereavement Support’ in the subject line and email to firstname.lastname@example.org
- Fax: 1300 556 737
- Mail: Telstra Bereavement Support Locked Bag 20026, Melbourne VIC 3001
Alternatively, you can call 1800 353 708 to speak with one of our dedicated team. Please complete the form before calling, it will help for things to go as smooth as possible.
Things you need to know
Please note that the Business Bereavement Process is only available for Sole Trader customers of Telstra who have passed away. This process doesn’t apply to the customer’s accounts that have an ACN (ie. Pty Ltd).