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You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Manage Your Account

You can manage other changes to your account here.

Authorise access to your account

 

As the account holder (the Legal Lessee), you can appoint one or more contacts to your account to act on your behalf for certain purposes.

To add or remove an authorised representative on your account:

Email: thetelstrateam@online.telstra.com using Update Account Details in the subject line. Your request must be on company letterhead or be sent from a company email in order to be accepted.

Chat: Business LiveChat

Post: Telstra Customer Support
Correspondence Team – Update Account Details
Locked Bag 20026
Melbourne 3001

Fax: 1300 556 737

Need to change your name with Telstra?

Change of Name

If you've changed your name (e.g. by marriage or deed poll), we'll need to verify your identity, so we can't process your name change online. Please visit your nearest Telstra Business Centre to change the name on your account.

Transfer your services to another business or person

You can transfer ownership of mobiles, landlines, internet services or your Telstra account to another individual or business.
To make sure you choose the right transfer form, and for answers to all your questions, visit our dedicated Change of Ownership page

Our dedicated Bereavement Support Team is here to help

 

Losing a loved one is difficult enough, so we want to make cancelling or transferring their Telstra services as simple as possible for you.  Please complete and return the Bereavement Support form, and one of our dedicated team will be in touch.

You can return this form by:

  • Email: Scan a copy of the form add ‘Bereavement Support’ in the subject line and email to thetelstrateam@online.telstra.com
  • Fax: 1300 556 737
  • Mail: Telstra Bereavement Support Locked Bag 20026, Melbourne VIC 3001

Alternatively, you can call 1800 353 708 to speak with one of our dedicated team.  Please complete the form before calling, it will help for things to go as smooth as possible.  

Things you need to know

 

Please note that the Business Bereavement Process is only available for Sole Trader customers of Telstra who have passed away. This process doesn’t apply to the customer’s accounts that have an ACN (ie. Pty Ltd).