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Technology support in your pocket

Get access to technology advice and support for your business right from your smartphone.

Try For 30 Days

What is Telstra Platinum?

With Telstra Platinum, you can forget about forums and phone calls as help is just a swipe away. With Live Chat & Video support accessible through the Connect app, Telstra Platinum for Business can help you troubleshoot and resolve your business technology issues”.

Key Features

Faster answers when you need it

Connect with a technical expert within moments over chat or video. No more waiting in call queues. Live chat for quick questions or launch a video chat to show our experts your issue for a fast resolution.

Video troubleshooting

Using video chat on your smartphone, you get to see who is helping you and we are able to your issue and solve it faster than traditional phone support. That’s valuable time you get back.

Live chat support

Get support the way you want to communicate. Chat with our technical experts, or directly with supported technology providers to get quick answers and resolve simple issues when you have the time.

Transparent service history

Stay informed with updates of your active support tickets and review in-depth details of your service history right from your smartphone.


Weekday Support


monthly per store

Weekday support, 9am to 5pm local time

Ideal for small businesses, restaurants and retail stores looking for fast and affordable technical support to keep their business online.

Try For 30 Days

Critical Information Summary

24x7 Support


monthly per store

24x7 support

Ideal for fast growing businesses and full service restaurants looking for help from our premium 24/7 technical support team.

Try For 30 Days

Critical Information Summary

Question about Telstra Platinum?

Telstra Platinum FAQs

Want to find out more? Take a look through some FAQs.

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