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What is Telstra Platinum?
With Telstra Platinum, you can forget about forums and phone calls as help is just a swipe away. With Live Chat & Video support accessible through the Connect app, Telstra Platinum for Business can help you troubleshoot and resolve your business technology issues”.
Faster answers when you need it
Connect with a technical expert within moments over chat or video. No more waiting in call queues. Live chat for quick questions or launch a video chat to show our experts your issue for a fast resolution.
Using video chat on your smartphone, you get to see who is helping you and we are able to your issue and solve it faster than traditional phone support. That’s valuable time you get back.
Live chat support
Get support the way you want to communicate. Chat with our technical experts, or directly with supported technology providers to get quick answers and resolve simple issues when you have the time.
Transparent service history
Stay informed with updates of your active support tickets and review in-depth details of your service history right from your smartphone.
Question about Telstra Platinum?
Find a Telstra store
We can help improve your costs and efficiency. Find your nearest Telstra Business Centre.