Office Phones

Features & setting

Showing 8 articles

  • How to Customise and Control your Digital Office Technology™ (DOT) Business Phone Setup

    Introduction to Call Conductor

    Call Conductor is your control panel to manage, control and customise your DOT service. You can adjust anything from your ring settings, incoming call settings, business hour settings and much more! This guide will cover a few of the key functions in Call Conductor to help you get the most of your Digital Office Technology™.

    Managing your incoming call settings

    Ring Cycles

    Whether you are using IP phones or traditional analogue phones, Call Conductor allows you to increase or decrease the number of rings your phone has before progressing to the next function such as MessageBank or hunt group progression.

    From the ‘User Management’ tab:

    1. Select the user you wish to make the change to by clicking on a particular users first or last name
    2. Navigate to the ‘Incoming calls’ section
    3. Select the drop down box “When I don’t answer, send my calls to … after” and select the desired amount of rings
    4. Once complete, scroll to the bottom of the page and click on ‘Save All Changes’

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    Call Forwarding

    DOT enables you to choose what happens to your incoming calls when some or all of your lines are in use. Some these options may be familiar to you, and some may be totally new. You can use these settings to ensure you never miss a call.

    Call Forward Always is a setting that when applied, will immediately forward that call to any other phone number. As an example, if you’re working out of your premises and set Call Forward Always to your mobile phone on the same account as your DOT service, your call will ring through to your mobile as if it was your advertised number at no extra charge!

    From the ‘User Management’ tab:

    1. Select the user you wish to make the change to by clicking on a particular users first or last name
    2. Navigate to the ‘Incoming calls’ section
    3. Tick “Send ALL my calls to” and then click (select a number) to choose where all incoming calls to that user will be delivered
    4. Once complete, scroll to the bottom of the page and click on ‘Save All Changes’

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    Call Forward Busy is an option to prevent a customer from receiving an “engaged” or “busy” signal when they call your number while it’s already in use. You can use this feature to send that call to another phone number, MessageBank or more advanced options include allowing it to stay queued. The last option requires the additional service Virtual Receptionist to be added to your DOT for a small cost, while forwarding MessageBank, to another number in your DOT service or mobile phone on the same account has no extra cost.

    From the ‘User Management’ tab:

    1. Select the user you wish to make the change to by clicking on a particular users first or last name
    2. Navigate to the ‘Incoming calls’ section
    3. Select the hyperlink in the line “When my line is busy, send my calls to” and choose the destination
      1. Common options are My Voicemail, Mobile phone or another line in your DOT service
    4. Once complete, scroll to the bottom of the page and click on ‘Save All Changes’

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    Call Forward No Answer this feature is important to be aware of as it determines what happens to the call when ring cycles have run out. You can choose to have a call that hasn’t been answered forward to another line in your DOT service, a mobile phone on your DOT account, messagebank, set to ring again or simply have it end the call. All of those options are at no additional cost to you.

    From the ‘User Management’ tab:

    1. Select the user you wish to make the change to by clicking on a particular users first or last name
    2. Navigate to the ‘Incoming calls’ section
    3. Select the hyperlink in the line “When I don’t answer, send my calls to …” and choose the destination
      1. Common options are My Voicemail, Mobile phone or another line in your DOT service
    4. Once complete, scroll to the bottom of the page and click on ‘Save All Changes’

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    Managing your DOT device setup

    Adding or Removing lines from a device

    When you view your devices, you will notice that your Gateway, IP Phones and IAD will have lines assigned to them. Similar to how an analogue cordless phone works, you can share the same line across multiple devices. You have complete flexibility for which analogue ports or IP Phones have which line or lines programmed to it.

    From the ‘Device Management’ tab:

    1. Select the device you wish to make the change to by clicking on the image of the device
    2. Navigate to the ‘Edit Line Keys’ section
    3. Click on ‘Show/hide unused Line keys’
    4. Click on ‘edit’ next to the line key you wish to edit
    5. control-your-digital-office-technology-managing-your-dot-device-setup-1

    6. To add a line select ‘phone line’ from the drop down box, or to remove an existing line select ‘none’
    7. Enter the phone number and name in the space provided
    8. Click ‘Save’ to return to the previous screen

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    Need additional support?

    If you’re experiencing problems, please call our Business Service Centre on 1800 304 473 or chat with us now on Telstra Live Chat

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