Features & setting

Showing 8 articles

• Troubleshooting ISDN Services

• How to Customise and Control your Digital Office Technology™ (DOT) Business Phone Setup

• Call Waiting

  You don’t have to miss a call (and wonder who it was) just because you’re already on the phone. With Call Waiting, you’ll hear a discrete ‘bip-bip’ tone every five seconds so that you know there’s another call coming in.

  You can simply excuse yourself and put the first caller on hold while you answer the second call, then switch between calls as often as you like. You can end either call whenever you’re ready.

  Call Waiting is turned on automatically as part of most Telstra phone services, so it’s probably ready for you to use on your phone right now.

  How do I use it?

  • To answer an incoming call or switch between calls:
  
  

  

  • To hang up one call and return to the other:
  
  

  

  
  
  • To reject an incoming call:
  
  

  

  • To turn on Call Waiting:
  
  

  

  • To turn off Call Waiting:
  
  

  

   

  Anything else I need to know?

  • Once Call Waiting is turned on, it stays on unless you switch it off.
  • Call Waiting won’t work during a 3-Way Chat call.

   

• Call Forward Busy

• Call Forward Immediate

• Call Forward no answer

• Forwarding Calls To My MessageBank®

• MessageBank

• How do I change or turn off Hold Music? (requires CommPilot)

• How do I change the number of rings before my phone goes to Voice Mail?

• How do I change the ringtone on the phone?

• How do I set up my Voice Mail portal?

• How do I transfer calls between phones?

• How do I turn off Voice Mail?

• Price changes to Telstra Business phone plans

• What does it cost to connect a new phone line?

• What's my voicemail pin