Post Paid

Showing 7 articles

• What’s pay-as-you-go international roaming?

• How to check your roaming usage

• What should you do when you receive a fail email or SMS?

• What’s an International Day Pass and how does it work for small business?

• How do I upgrade my phone on a Business Lease Plan?

• How to make calls while overseas

• How to update Call/Service barring settings?

• How to unlock my phone with a PUK code

• What are Third Party Content Purchases

• $35 Team Plan

• What's included in my mobile phone plan?

• Divert my phone to my MessageBank

• How do I set up and activate my iPhone?

• How do I forward calls on my mobile?

• What is Telstra One Number?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How to use your connected Apple Watch + Cellular?

• How am I charged for calls and texts from my cellular-enabled smart watch?

• What should I do if I lose my cellular-enabled smart watch?

  If your cellular-enabled smart watch is lost or stolen, you can help stop unauthorised access to your account:

  Mark your phone as ‘lost’

  • If you have an Apple Watch, open the Watch App on your iPhone and put your watch in to “Lost mode”
  • If you have a Samsung account and you set the ‘Reactivation Lock’, your phone will be locked. To find it, open the Galaxy Wearables app, go to ‘Settings’ and select ‘Find My Watch.

   

  What if I lose both my cellular-enabled smart watch and my phone?

  Call 13 2000 immediately and we will block your phone. Please note: The block will only apply to your phone and SIM-related functions on your cellular-enabled smart watch.

  If you get your phone back, call 13 2000 to unblock it.

   

  Good to know

  If you’ve installed the Find my iPhone/Find my Watch app, you can track their location.

  You can also use the Find my iPhone/Find my Watch app to put your device in ‘Lost’ mode. This sends the device a message with your contact details so anyone who finds it can contact you.

  If you’ve installed Find My Mobile on your Samsung Phone, you can track its location.

   

  What happens to my Telstra One Number subscription if my phone is lost or stolen and I get a new phone with a replacement SIM card?

  This won’t affect your Telstra One Number subscription. However, you’ll need to go through the Telstra One Number activation steps again, but you won’t need to purchase a new subscription.

   

  To activate Telstra One Number on an Apple Watch

  1. Open the Watch app from your iPhone
  2. With Bluetooth on, pair your Apple Watch to your iPhone
  3. When prompted during setup, confirm your Telstra One Number subscription, and your Apple Watch will automatically connect to the Telstra network

   

  To activate Telstra One Number on a Samsung Galaxy Watch

  1. Open the Galaxay Wearable app on your Samsung phone
  2. With Bluetooth on, pair your Samsung Galaxy Watch watch to your Samsung phone
  3. When prompted during setup, confirm your Telstra One Number subscription, and your Samsung Galaxy Watch will automatically connect to the Telstra network.

   

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• How do I check my mobile data usage?

• How do I set up and manage your data usage notifications?

• My mobile data speed is capped. Will I be charged for excess data?

• How do I add more data to my mobile or mobile broadband?

• What happens when I change my mobile plan?

• How do I cancel my mobile plan?

• How do I know if my mobile plan has shared or non-shared data allowance?