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What’s pay-as-you-go international roaming?
How to check your roaming usage
What should you do when you receive a fail email or SMS?
What’s Peace of Mind Data and how does it work?
What should you do if you need more data or faster speeds?
If you’re eligible for Extra Data and you use all your data allowance included in your plan, you’ll automatically receive 1GB top-ups for $10 each.
If you have a Business Choice Plan and you use all of your data, your speeds will be slowed. You’ll get speeds up to 1.5Mbps.
What is the typical impact of 1.5Mbps?
If you have a fleet plan such as Business Fleet Connect and Business Mobile Advantage and you use all your data, you'll be charged at your current per MB rate.
What if you need more data?
If you need even more data you can add a data pack to your monthly mobile service.
You can do this through Your Telstra Tools:
- Sign in to Your Telstra Tools.
- Under Services, select Mobile and Mobile Broadband.
- Select the account you’d like to add a data pack to.
- Under your usage, in the Voice and data pack column, select Add.
If you’re on a plan that’s not eligible for data packs, you may be charged excess fees if you use all your included data allowance. Check your usage in the Telstra 24x7 app or in Your Telstra Tools
How does a data pack work?
A data pack acts as additional data on top of your plan’s included data allowance. It automatically reactivates each month.
You can upgrade or downgrade your data pack at any time through Your Telstra Tools.
If you change your data pack, you’ll receive the full data allowance of the new pack, no matter when in your billing month you added it.
When you no longer need your data pack, you can remove it at any time by contacting us. You’ll be charged for number of days you had it.
What’s an International Day Pass and how does it work for small business?
How do I upgrade my phone on a Business Lease Plan?
How to make calls while overseas
How to update Call/Service barring settings?
How to setup data notifications for group and individual services?
What are Third Party Content Purchases
$35 Team Plan
What's included in my mobile phone plan?
Divert my phone to my MessageBank
How do I set up and activate my iPhone?
How do I forward calls on my mobile?
How easy was it to complete your task on Telstra.com today?
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