Manage your Account

Showing 7 articles

• What’s pay-as-you-go international roaming?

• How to check your roaming usage

• What should you do when you receive a fail email or SMS?

• What’s an International Day Pass and how does it work for small business?

• How do I upgrade my phone on a Business Lease Plan?

• How to make calls while overseas

• How to update Call/Service barring settings?

• What are Third Party Content Purchases

• $35 Team Plan

• What's included in my mobile phone plan?

• How do I set up and activate my iPhone?

• How do I forward calls on my mobile?

• What is Telstra One Number?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How to use your connected Apple Watch + Cellular?

• How am I charged for calls and texts from my cellular-enabled smart watch?

• What should I do if I lose my cellular-enabled smart watch?

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• My mobile data speed is capped. Will I be charged for excess data?

• How do I add more data to my mobile or mobile broadband?

• What happens when I change my mobile plan?

• How do I cancel my mobile plan?

  Depending on when you signed up to your plan, you need to be aware of costs that may be associated with cancelling.

  Business Mobile Plans and Business Data Plans (signed up on or after 25^th June  2019) and Business Choice Plans

  If you’re on a Device Payment Contract (DPC), you’ll need to pay the balance of your device repayments in one final payment.

  Contact us if you need to cancel your plan.

  Other plans signed up before 25^th June 2019

  You may need to pay an Early Termination Charge (ETC) if you’re still in a contract.

  If you have a Handset Repayment Option (HRO) or Device Payment Contract (DPC), or have redeemed a Telstra New Phone Feeling add-on, are on a Lease plan or if you received a bonus when you signed up, you may need to pay additional costs associated with those too.

  
  Need to find out your contract’s end date, or what it would cost to cancel your plan?

  • Check your contract’s end date by signing in to Your Telstra Tools.
  • Check balances on HRO, DPC, ETC or additional costs to cancel your plan by Contacting us.

   

• How do I know if my mobile plan has shared or non-shared data allowance?