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• DOT troubleshooter

• Telstra Business Connect Resources

• Managing user roles on the Telstra Apps Marketplace

• What to do if your phone isn’t working

• What to do if the phone isn’t working on your nbn™ connection?

• NBN troubleshooter

• Self-Install instructions for FTTN/FTTB nbn™ connections

• Get help setting up and configuring DOT

• Applications

• Can I select any of my DOT numbers (DOT Office, DOT mobile)?

• Do I log in once or each time?

• Does the DOT App work from the mobile network or is it a Wi-Fi only app on premise?

• Does this affect CommPilot?

• DOT App FAQs

• DOT billing FAQs

• How can I make Video Calls using DOT App?

• How do I check if DOT is available at my premises?

• How do I login to the DOT?

• How do I reset my CommPilot password?

• Lead-in

• How do I set up and configure DOT?

• How do I set up Call Forwarding?

• How do I set up my router?

• How do I set up Simultaneous Ring?

• How to set up call forwarding on your phone

  Call Forwarding
  

  So you don’t miss any calls, you can use Call Forwarding to send your incoming calls on to a convenient number. There are several flexible options to choose from.
   

  Call Forward Pricing
  

  Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on   Small Business Plans

  
  Call Forward Immediate
  

  Any calls to your primary phone are immediately redirected to the number you choose.

  
  How to use it

  • To turn on Call Forward Immediate for all incoming calls: Pick up Phone * 2 1 Phone number # Phone Down
  • To turn off Call Forward Immediate for all incoming calls: Pick up Phone # 2 1 # Phone Down

  Call Forward Immediate is ready to use on your phone now. It overrides all other Telstra Voice features except Call Forward Selected Callers. Call charges apply for the calls you forward.

  
  Call Forward busy
  

  If your phone is engaged when someone calls, they’ll be immediately forwarded to another number you’ve chosen.

  
  How to use it

  • To turn on Call Forward Busy for all incoming calls:
    Pick up Phone * 2 4 Phone number # Phone Down
  • To turn off Call Forward Busy for all incoming calls:
    Pick up Phone # 2 4 # Phone Down
  • To check if Call Forward Busy is on or off:
    1 # Follow prompts or Pick up Phone * 2 4 Announcement # Phone Down

  Call Forward Busy is available to use on your phone now. Call charges apply for the calls you forward.

  
  Call Forward No Answer
  When there’s no one to answer your phone, you can get your calls sent on to another number. The default ‘no answer’ delay is 20 seconds or about seven rings. However, you can set any delay you want from five to 55 seconds.

  
  How to use it

  • To turn on Call Forward No Answer for all incoming calls:
    Pick up Phone * 6 1 Phone number # Phone Down
  • To change the ‘time in seconds’ delay before calls forwarded:
    Pick up Phone # 6 1 Phone number * Time in seconds # Phone Down
  • To turn off Call Forward No Answer for all incoming calls:
    Pick up Phone # 6 1 # Phone Down
  • To check if Call Forward No Answer is on or off:
    Pick up Phone * # 6 1 # Announcement Phone Down
  • Call Forward No Answer is ready to use on your phone now. Call charges apply for forwarded calls.

   

  Call Forward Selected Callers
  

  You can forward specific callers to another phone by creating a ‘Selected Callers List’ of up to 15 numbers.
   

  How to use it

  • To turn on Call Forward Selected Callers:
    Pick up Phone * 9 2 # Phone Down
  • To turn off Call Forward Selected Callers:
    Pick up Phone # 9 2 # Phone Down
  • To check if Call Forward Selected Callers is on or off:
    Pick up Phone * # 9 2 # Announcement Phone Down

  
  How do I manage my Selected Callers List?

  • To add a number to your ‘Selected Callers List’:
    Pick up Phone * 8 7 PIN * Announcement 4 * Announcement List position * Announcement Caller’s phone number * Announcement Forwarding destination phone number # Announcement Phone Down
  • To check which number is in a particular position on your ‘Selected Callers List’:
    Pick up Phone * # 8 7 PIN * Announcement 4 * Announcement List position # Announcement Phone Down
  • To remove a number from your ‘Selected Callers List’:
    Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 1 Announcement List position # Announcement Phone Down
  • To clear your entire ‘Selected Callers List’:
    Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 2 Announcement 1 # Announcement Phone Down

  Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia, but you need to activate your PIN on your home phone to use it. Call charges apply for forwarded calls.

• How do I view and manage my fixed data usage?

• How do I view and manage my mobile data usage?

• How is it billed?

• How much data will I use for voice and video calls?

• How secure is the DOT app?

• If the nominated DOT phone number is the Core number and it is on a Core S plan (which includes local calls only) and a mobile number or national call is made, will the call be charged?

• Setup activate and manage your phone MessageBank

• How to download and setup your T-Voice app

• Priority Assistance for Telstra customers

• Is Line Hunt available with DOT? (requires Call Conductor)

• The data charges will be incurred both for voice and video calls made and received?

• Set up Telstra T-Voice

• Welcome to DOT

• What are the call charges associated with Video Calls from the DOT App?

• What do I do if I can't remember my username or password for my DOT online applications?

• What if I am using a BYO device?

• What is the DOT App and how do I download it?

• What's Call Conductor?

• Self-Install instructions for Fixed Wireless nbn connections

• What's CommManager?

• What's CommPilot?

• Where can I find a list of Feature Access Codes?

• Who provides support if the DOT App functions aren't working?

• Will this replace CommManager and CallConductor?

• Your DOT bill

• Access the Telstra Air Network in Australia