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Showing 43 articles

• What is mobile broadband backup?

• What is a static IP address?

• What is IP calling?

• Why do I need IP calling?

• Do IP calling and internet use affect each other?

• How do I get my broadband backup to start?

• What is a static IP address?

• Telstra Business Connect Resources

• How Do I Restart My Telstra Equipment?

• How do I customise my business phone settings?

• How do I port my number to Telstra and how long will it take?

• How do I change or turn off Hold Music? (requires CommPilot)

• How do I change the ringtone on the phone?

• How do I transfer calls between phones?

• Managing user roles on the Telstra Apps Marketplace

  What are User Access Levels?

  User Access Levels allows you to do more than just add users. Create groups to align with your organisation's business units or functional teams. You can also assign marketplace specific roles to individuals to provide them with different levels of power - Company Admin, Billing Admin or User.

  What access should I give my team?

  There are three types of access levels a user can have on the marketplace.

  1. Company Admin

  The highest level of access & control an individual can have within a company. The individual who first establishes a Telstra Apps Marketplace company is automatically assigned this responsibility, as well as the Billing Admin responsibility. This user can invite the company's staff to join your marketplace as end-users. With this access a Company Admin can make application purchases, invite new users to a company, add new/change existing billing preferences and much more.

  2. Billing Admin

  The Billing Administrator manages a company's financial relationship. This user has confidential access to the company's billing information. The Billing Admin does not have any access to user data. Anyone with the Company Administrator user role is also assigned the Billing Administrator user role automatically, for the same company.

  3. User

  This is a basic (standard) level of access to the Telstra Apps Marketplace. Users cannot buy applications, but can request applications to be purchases (and assigned) via a Company Admin. Users do not have any visibility or control of any company settings, including company users or billing preferences.

• Get help setting up and configuring DOT

• Applications

• Can I select any of my DOT numbers (DOT Office, DOT mobile)?

• Do I log in once or each time?

• Does the DOT App work from the mobile network or is it a Wi-Fi only app on premise?

• DOT App FAQs

• DOT billing FAQs

• DOT troubleshooter

• How can I make Video Calls using DOT App?

• How do I check if DOT is available at my premises?

• How do I login to the DOT?

• How do I reset my CommPilot password?

• Lead-in

• How do I set up and configure DOT?

• How do I set up Call Forwarding?

• How do I set up my router?

• How do I set up Simultaneous Ring?

• How to set up call forwarding on your phone

• How do I view and manage my fixed data usage?

• What to do if your phone isn’t working

• How do I view and manage my mobile data usage?

• How is it billed?

• How much data will I use for voice and video calls?

• How secure is the DOT app?

• If the nominated DOT phone number is the Core number and it is on a Core S plan (which includes local calls only) and a mobile number or national call is made, will the call be charged?

• How to download and setup your T-Voice app

• Priority Assist for Telstra customers

• Is Line Hunt available with DOT? (requires Call Conductor)

• The data charges will be incurred both for voice and video calls made and received?

• Set up Telstra T-Voice

• Welcome to DOT

• What are the call charges associated with Video Calls from the DOT App?

• What do I do if I can't remember my username or password for my DOT online applications?

• What if I am using a BYO device?

• What is the DOT App and how do I download it?

• What's Call Conductor?

• What's CommManager?

• How do I troubleshoot a problem with my business phone on the nbn™ network?

• What's CommPilot?

• How do I set up Telstra equipment for an FTTN or FTTB nbn™ connection at my business?

• Where can I find a list of Feature Access Codes?

• Who provides support if the DOT App functions aren't working?

• Will this replace CommManager and CallConductor?

• Your DOT bill

• Do I receive a Static or Dynamic IP address with my service?