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Showing 43 articles

• What is mobile broadband backup?

• What is a static IP address?

• What is IP calling?

• Why do I need IP calling?

• Do IP calling and internet use affect each other?

• How do I get my broadband backup to start?

• What is a static IP address?

• Telstra Business Connect Resources

• How Do I Restart My Telstra Equipment?

• How do I customise my business phone settings?

• How do I port my number to Telstra and how long will it take?

• How do I change or turn off Hold Music? (requires CommPilot)

• How do I change the ringtone on the phone?

• How do I transfer calls between phones?

• Managing user roles on the Telstra Apps Marketplace

• Get help setting up and configuring DOT

• Applications

• Can I select any of my DOT numbers (DOT Office, DOT mobile)?

• Do I log in once or each time?

  You will need to log in each time unless you select the option to save the password and sign in automatically.

• Does the DOT App work from the mobile network or is it a Wi-Fi only app on premise?

• DOT App FAQs

• DOT billing FAQs

• DOT troubleshooter

• How can I make Video Calls using DOT App?

• How do I check if DOT is available at my premises?

• How do I login to the DOT?

• How do I reset my CommPilot password?

• Lead-in

• How do I set up and configure DOT?

• How do I set up Call Forwarding?

• How do I set up my router?

• How do I set up Simultaneous Ring?

• How to set up call forwarding on your phone

• How do I view and manage my fixed data usage?

• What to do if your phone isn’t working

• How do I view and manage my mobile data usage?

• How is it billed?

• How much data will I use for voice and video calls?

• How secure is the DOT app?

• If the nominated DOT phone number is the Core number and it is on a Core S plan (which includes local calls only) and a mobile number or national call is made, will the call be charged?

• How to download and setup your T-Voice app

• Priority Assist for Telstra customers

• Is Line Hunt available with DOT? (requires Call Conductor)

• The data charges will be incurred both for voice and video calls made and received?

• Set up Telstra T-Voice

• Welcome to DOT

• What are the call charges associated with Video Calls from the DOT App?

• What do I do if I can't remember my username or password for my DOT online applications?

• What if I am using a BYO device?

• What is the DOT App and how do I download it?

• What's Call Conductor?

• What's CommManager?

• How do I troubleshoot a problem with my business phone on the nbn™ network?

• What's CommPilot?

• How do I set up Telstra equipment for an FTTN or FTTB nbn™ connection at my business?

• Where can I find a list of Feature Access Codes?

• Who provides support if the DOT App functions aren't working?

• Will this replace CommManager and CallConductor?

• Your DOT bill

• Do I receive a Static or Dynamic IP address with my service?