Showing 5 articles
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Troubleshooting ISDN Services
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How much data does my business need?
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nbn™ satisfaction guarantee
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How Do I Restart My Telstra Equipment?
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I placed a self-installation order, what happens next?
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Will my existing equipment (e.g. alarm, EFTPOS) still work?
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What do I do if I have a problem with my nbn equipment
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Priority Assist
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How to Self-Install my Telstra Business Smart Modem
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How do I check my mobile data usage?
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How do I set up and manage my data usage notifications?
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I’m having trouble with my Internet or Phone service
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What nbn technology am I?
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I have a professional installation order, what happens next?
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How to setup my Telstra 4GX USB Pro
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What do the lights on my device mean?
- Telstra Business Smart Modem (Netgear v7610)
- Netgear DevG2020
- HFC Connection Box
- FTTC nbn Connection Box
- FTTP nbn Connection Box
- Fixed Wireless Connection Box
- Telstra 4GX USB Pro
Telstra Business Smart Modem (Netgear v7610)
Light Indicator Meaning Power LED around Telstra Logo Solid Blue Power is on and Gateway is working Off No power to Gateway Internet LED Solid Blue - Physical WAN port connected
- Username and password authenticated
- Public IP address assigned
Flashing Orange Authentication of username and password in progress Off - Physical WAN port is not connectedor or
- Mobile Broadband not active
Solid Red - Physical WAN port connected but
- Authentication of username and password unsuccessful
Flashing Red Operating in mobile fail over mode WAN LED Solid Blue WAN port connected successfully to DSL or the nbn network Flashing Orange Layer 2 WAN interface connection in progress Off Physical WAN port is not connected LED on Ethernet port on back Amber WAN port connected successfully to DSL or the nbn network Green Data is transmitting at 10Mbps Off Data is transmitting at 1Gbps Phone LED Solid Blue - Phone is working on Network
- Authentication successful for all SIP users
Flashing Orange Network is connecting Off Registered SIP is disabled Wi-Fi On/Off Button Press the Wi-Fi button for at least 3 seconds to turn Wi-Fi on or off Solid Blue Wi-Fi service is on and available on 2.4GHz and 5GHz Flashing Orange Data is transmitting Off Wi-Fi service is disabled WPS Button Press this button to start WPS connection mode. This mode lasts 2 minutes Solid Blue WPS connection established Flashing Orange WPS pairing in progress Solid Red WPS not connected successfully Off WPS is disabled or not initiated DECT Button This button will work with a future software update Netgear DevG2020
Light Indicator Meaning Internet LED Solid Red - Physical WAN port connected but
- No public IP address assigned
Solid Green - Physical WAN port connected
- Public IP address assigned
Solid or Flashing Amber Mobile broadband active Off - Physical WAN port not connected or
- Mobile broadband not active
LAN LED Solid Green LAN port is connected at 1000 Mbps Flashing Green Data is transmitting Flashing Amber LAN port is connected and data is transmitting at 10Mbps Solid Amber LAN port is connected and data is transmitting at 100 Mbps Off No link is detected on these ports WAN LED Solid Green WAN port is connected Flashing Green Data is sending and receiving Off Physical WAN port not connected USB LED Solid Green Data transmitting Flashing Green Data transmitting Off USB device disconnected PSTN LED Solid Green PSTN line detected Flashing Green Incoming or outgoing calls in progress Off No PSTN line detected Wi-Fi LED Solid Green Wireless access point operating Flashing Green Data transmitting Off Wireless access point disabled DECT LED Solid Green DECT active Flashing Green Incoming or outgoing calls in progress Off DECT disabled Voice LED Solid Green nbn phone service is active and registered with the SIP server Flashing Green - Unit off or
- No IP connection
Off nbn phone service either not registered or disabled DSL LED Solid Green ADSL port connected to your ISP Flashing Green ADSL port synchronizing with your ISP Off - Unit off or
- No IP connection
Power On/Off LED Solid Red Power-on self-test in progress Flashing Red Firmware upgrading Solid Green Gateway is operating normally Off No power to modem USB Port Solid Green Data transmitting Flashing Green Data transmitting Off USB device disconnected Wireless button and LED Turns Wi-Fi on and off WPS button and LED Solid Green WPS connection established Flashing Green WPS pairing in progress Off WPS disabled Nbn HFC Connection Box
Light Indicator Meaning POWER Off Connection Box has no power. Green Connection Box has power. DOWNSTREAM Off Connection Box has no power. Green Successful downstream connection. Flashing Searching for downstream connection. If ONLINE light is on, firmware upgrade in progress. UPSTREAM Off Still searching for downstream connection, or Connection Box has no power. Green Successful downstream connection. Flashing Downstream connection found; searching for upstream connection. If ONLINE light is on, firmware upgrade in progress. ONLINE Off Connection Box is offline or has no power. Green Connection Box is online and browsing should be possible. Flashing Downstream and upstream connection found; retrieving setup information from NBN. Nbn FTTC Connection Box
Light Indicator Meaning Power Light None The device is off Blue Power is running to the device Connection Light None The device isn’t connected to the nbn access network equipment outside your home Blue (blinking) The device is starting up Solid Blue The device is connected to the nbn access network equipment outside your home Solid Red (or blinking) There may be a line fault or problem affecting the nbn Connection Box Alternating Red/Blue There may be a line fault, such as an off-hook telephone DSL Light None The device’s broadband link is down Solid Blue The device is DSL synchronised Blue (blinking) DSL synchronisation or a software update is in progress Local Area Network (LAN) Light None There is no Ethernet connection to the device Blue/Amber (solid or blinking) Data is flowing between the nbn Connection Box and your Wi-Fi gateway FTTP Connection Box
Light Indicator Meaning Power Off There is no power to your nbn Connection Box Solid Red Your nbn Connection Box is operating on backup battery power Solid Green Your power supply is working normally Flashing Green Your nbn Connection Box is starting up Optical Off Something external has disabled your nbn Connection Box Solid Red Your nbn Connection Box has lost connection with the network Solid Green Your nbn Connection Box is connected and working properly Flashing Green Your nbn Connection Box is working and there is normal activity on the network Alarm Off Your nbn Connection Box is working but you have no devices connected Solid Red Your nbn Connection Box is not working normally Solid Green Your nbn Connection Box is connected and working properly Uni-D1 to Uni-D4 Off There are no active Ethernet devices connected to this port at this time. Either: - no ports are in use, or
- all devices connected to these ports are off.
Solid Yellow There is an active device detected on the network capable of operating at up to 1 gigabit per second (this denotes capability, not actual speed). Flashing Yellow There is data activity of up to 1 gigabit per second detected on the network (this denotes capability, not actual speed). Solid Green There is an active device detected on the network capable of operating at up to 100 megabits per second (this denotes capability, not actual speed). Flashing Green There is data activity of up to 100 megabits per second detected on the network (this denotes capability, not actual speed). Uni-V 1/2 Off Expected state for Telstra services. Green One or more telephone services are in use Flashing Green One or more telephone services have been in use for over an hour Update Off Status is normal Solid Red Your nbn Connection Box has failed to download a software update Flashing Green Your nbn Connection Box is downloading a software update Fixed Wireless Connection Box
Light Indicator Meaning Power Green Power On Off No Power Status Green Flashing Normal Operation Green Device in test mode Amber Flashing Device is starting up and installing Red There is a system fault Outdoor Unit (ODU) Green Online Green Flashing Activity Red Offline Red Flashing There is an error Signal Red Low signal strength(no error) Amber Medium signal strength Green High signal strength Telstra 4GX USB Pro Light Indicator Meaning LTE Indicator Solid Blue 3G network available Solid Cyan 4G network available Solid Red No network available -
How do I test my speed?
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What speeds will I get from my nbn connection?
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What can I do to improve the speed of my connection?
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