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• Troubleshooting ISDN Services

• How much data does my business need?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• I placed a self-installation order, what happens next?

• Will my existing equipment (e.g. alarm, EFTPOS) still work?

• What do I do if I have a problem with my nbn equipment

• Priority Assist

• How to Self-Install my Telstra Business Smart Modem

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• I’m having trouble with my Internet or Phone service

• What nbn technology am I?

• I have a professional installation order, what happens next?

  You can check what nbn technology type you are. This will help you find the right appointment guide below.

  Based on your technology type, there will be a different set of appointments needed to get you connected to the nbn network. The appointment guide below is important because it tells you what you will need to do before, during and after your appointment to get your connection working.

  If you have chosen to have a Technician visit to complete your install, please select your technology type from this list:

  FTTP Professional Installation Appointment Guide

  FTTN Professional Installation Appointment Guide

  FTTC Professional Installation Appointment Guide

  FTTB Professional Installation Appointment Guide

  HFC Professional Installation Appointment Guide

  FW Professional Installation Appointment Guide

  It’s important to remember that while we aim to make the installation go as smoothly as possible, installation times can vary depending on:

  • nbn^TM technician availability
  • Telstra technician availability
  • Your availability (you'll need to be on site for these installation appointments)
  • Whether the installation of your services on the nbn^TM network is complicated

• How to setup my Telstra 4GX USB Pro

• What do the lights on my device mean?

• How do I test my speed?

• What speeds will I get from my nbn connection?

• What can I do to improve the speed of my connection?