nbn™

Showing 8 articles

• Troubleshooting ISDN Services

• How much data does my business need?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• I placed a self-installation order, what happens next?

• Will my existing equipment (e.g. alarm, EFTPOS) still work?

  The nbn network is replacing the old copper wire network with a faster, more reliable broadband experience. As part of this change, some services that rely on phone lines will be affected, meaning some of your old equipment may not work, including:

  • Back-to-base alarm system
  • Monitored fire alarm
  • Fax machine
  • Emergency lift phone
  • Medical Alert Service
  • ATM or EFTPOS machine
  • HICAPS machine
  • PABX Equipment
  • Older telephone handset

  Please check with your equipment manufacturer/provider or financial institution to see if your device will work on the nbn. If it is not compatible, it will need to be replaced with nbn compatible equipment prior to your move.

  We recommend that you have a dedicated voice line for every EFTPOS or HICAPS device you want to use on the nbn network.

  Telstra can help leverage your existing alarm equipment. Telstra offers an nbn-ready solution which bundles monitoring plans with a wireless device that connects your existing compatible alarm panel to the Telstra mobile network. This means that when you transition to the nbn network, your alarm panel and monitoring service are no longer reliant on the PSTN, and remain compliant with the Australian Security Standard for battery back-up. Click here for more information.

   

• What do I do if I have a problem with my nbn equipment

• Priority Assist

• How to Self-Install my Telstra Business Smart Modem

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• I’m having trouble with my Internet or Phone service

• What nbn technology am I?

• I have a professional installation order, what happens next?

• How to setup my Telstra 4GX USB Pro

• What do the lights on my device mean?

• How do I test my speed?

• What speeds will I get from my nbn connection?

• What can I do to improve the speed of my connection?