Telstra Apps Marketplace

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• Microsoft Price Change – how and when will it impact you?

• How do I manage my email services

• Telstra Online Essentials FAQs

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• GoCanvas FAQ’s

• Assigning and Unassigning applications

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• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

  1. Open the marketplace homepage Marketplace.Telstra.com.

  • If you are logged into the marketplace, proceed to step 2.
  • If you are not logged into the marketplace, please log in, then proceed to step 2.

  2. From the navigation toolbar, select ‘Manage,’ then select ‘My Account.’  Please note that only Company Admin’s and Billing Admin’s will be able to see this option. If you cannot see this menu option, please approach your Telstra Apps Marketplace Company Admin.

  

  3. A new account navigation toolbar will appear beneath the primary navigation toolbar. Click ‘Billing’ to navigate to your billing portal.

  

  4. On this screen you can view your billing details, your current and previous bills/invoices and your previous payments.  You can see a list of all of the statuses against each of the invoices in this list.

  

  Please note

  If you pay using your Telstra account, you’ll only see the bill ID, due date, total amount due and status via the marketplace. You can view your bills via MyAccount or Your Telstra Tools (YTT) login. If you pay by credit card, you can view your whole bill via the marketplace.

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• How to view all the users in your company

• Account Billing Options?

• Telstra Apps Marketplace Complaints

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

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• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

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• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Symantec How to

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• Symantec.cloud™ Web Safeguard FAQ's

• How to invite users to join your company

• Symantec cloud™ Email Protect & Symantec cloud™ Email Safeguard FAQ's

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• Domain name FAQ's

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• Set up Telstra T-Voice

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• What is the Telstra Apps Marketplace

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• NETO FAQ's

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?