Telstra Apps Marketplace

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• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

  1. Open the marketplace homepage Marketplace.Telstra.com.

  • If you are logged into the marketplace, proceed to step 2.
  • If you are not logged into the marketplace, please log in, then proceed to step 2.

  2. From the navigation toolbar, select ‘Manage,’ then select ‘My Account.’  Please note that only Company Admin’s and Billing Admin’s will be able to see this option. If you cannot see this menu option, please approach your Telstra Apps Marketplace Company Admin.

  

  3. A new account navigation toolbar will appear beneath the primary navigation toolbar. Click ‘Billing’ to navigate to your billing portal.

  

  4. On this screen you can view your billing details, your current and previous bills/invoices and your previous payments.  You can see a list of all of the statuses against each of the invoices in this list.

  

  Please note

  If you pay using your Telstra account, you’ll only see the bill ID, due date, total amount due and status via the marketplace. You can view your bills via MyAccount or Your Telstra Tools (YTT) login. If you pay by credit card, you can view your whole bill via the marketplace.

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• Telstra Apps Marketplace Complaints

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• Suspended Applications or Services

• Why was my credit card payment declined?

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• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

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• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

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• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

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• How to change your primary email address

• How to raise and track a support ticket

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• Symantec cloud™ Email Protect & Symantec cloud™ Email Safeguard FAQ's

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