Telstra Apps Marketplace

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• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

  1. Open the marketplace homepage Marketplace.Telstra.com.

  • If you are logged into the marketplace, proceed to step 2.
  • If you are not logged into the marketplace, please log in, then proceed to step 2.

  

   

  2. Click on ‘Manage, then click on ‘Account’ from the drop down list.

  

   

  3. A new sub menu will appear beneath the master toolbar. Click on ‘Applications’ from the sub-menu.

  
  
  

   

  4. Find the application that you wish to upgrade or downgrade from the list, then select the ‘Update Edition’ button.

  

   

  5. Check the radio button next to the plan you’d like to upgrade to and select the ‘continue’ button.

  

   

  6. Follow the 2-3 steps to process your order.

  • Validate your preferred billing method and details.
  • Confirm the order details in the order confirmation screen.
  • Validate that your order has been processed successfully on the order confirmation screen

  How to upgrade or downgrade your subscription licences

  1. Open the marketplace homepage Marketplace.Telstra.com.

  • If you are logged into the marketplace, proceed to step 2.
  • If you are not logged into the marketplace, please log in, then proceed to step 2.

  

   

  2. Once logged in, click on ‘Manage’ from the master toolbar and a new drop down menu will appear. Click on ‘Account’ to be directed to your Marketplace account.

  

   

  3. You’ll notice a new menu will appear beneath the master toolbar. Click on ‘Applications’ from the sub-menu.

  

   

  4. Find the application that you are looking to increase/decrease the users for and select ‘Update Edition’ button.

  

   

  5. You’ll be directed to the ‘Update Edition’ within the Application management page, where your edition will be highlighted (See example below).

  • To increase your licence or user count:
  • To decrease your licence or user count

  

  6. Scroll to the bottom of the purchase applications page and click ‘continue.’ You will then proceed through to the billing confirmation screen. If your billing details have been configured, you will be able to proceed to the next step. If your billing details have not been configured, you will need to enter in your credit card details or link your invoice to your Telstra business account.

  Please note: integrating your Telstra Apps Marketplace account to your Telstra Business account can take up to 24 hours to complete. This must be completed before applications can be purchased, if a credit card cannot be used in this instance.

  For more information on how to link your Telstra Apps Marketplace account to your Telstra Business account, click here.

   

  7. You will now be presented with the order confirmation screen. Please validate that your order is correct by considering:

  • The edition selected is correct.
  • The quantity of units selected is correct.
  • The price quoted is correct.

  Provided these details are correct, click ‘Continue’ and your order will be processed. If your purchase request is successful, you will be directed to the purchase successful page. If your order is unsuccessful, you will not progress to the next page and will be notified that your order is unsuccessful. 

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