Device Locator

Showing 4 articles

• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

• Deputy FAQs

• DocuSigns FAQs

• How to reset a password

• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• How to invite users to join your company

• Domain name FAQ's

• Squirrel Street FAQ's

• McAfee Multi Access licence How-to

• How to download and setup your T-Voice app

• Set up Telstra T-Voice

• Domain name How-to

• What is the Telstra Apps Marketplace

• How to set up a domain name for Office 365

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

  Can I locate devices with a Pre-Paid mobile service?

  Yes, Telstra Pre-Paid mobile devices on your Telstra account can be located using Telstra Device Locator.

  If I bring my own device to Telstra and get a SIM-only plan, can I use Telstra Device Locator on this device?

  Yes, as long as the device is running either iOS or Android operating systems.

  Can I locate Wi-Fi only enabled tablets?

  No. Only iOS or Android devices that have a Telstra SIM enabled can be located using Telstra Device Locator.

  Can I find my device using Device Locator if I don’t have a Telstra ID?

  No. The Device Locator in the 24x7 app can only be used if it has been set up using a Telstra ID (account). To create a Telstra ID visit Register for a Telstra ID.

  Does Telstra Device Locator work on Wi-Fi or a non-Telstra mobile network?

  Device Locator works when your Telstra device is connected to the Telstra Mobile Network, a Wi-Fi network or an overseas mobile network if you have data roaming enabled.

  Does Telstra Device Locator work using my IMEI (International Mobile Equipment Identity number) or via my SIM card?

  If you remove your SIM card from your device, you'll no longer be able to locate your device using Telstra Device Locator. You'll only be able to see its last known location before you removed the SIM card.

   

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?