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• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

  How to activate my McAfee Endpoint Protection Essential for SMB (McAfee ePO Cloud account)?

  If you are the Telstra Apps Marketplace account administrator, you will receive two emails when McAfee Endpoint Protection Essential for SMB service is ordered.

  One is from the Telstra Apps Marketplace containing your new order details and another is from McAfee (also known as Intel security) with the activation link.

  You will need to activate your McAfee ePO Cloud administrative account and deploy your client software by following the prompts on this email. 

  Click on the ‘Activate’ button in the email to activate your account. The email will list the number of licenses that you have active under your McAfee service. Your activation code expires in 7 days. You can contact Telstra Apps Marketplace Helpdesk on 1800 878 483 to resend you a new activation link or follow the following steps to generate a new code.

  1. Go to https://manage.mcafee.com
  2. Click Activate New User.
  3. Click to generate a new activation code
  4. Submit your Telstra Apps Marketplace email address

  Check your inbox for the new McAfee welcome email with the activation code.

  

   

  1. You will be taken to a page as shown in the image below. On this page you will be presented with 2 options, select ‘Use McAfee ePO Cloud’ which installs the cloud version of the software. Do not select “Use McAfee ePO” as your service is the cloud version.

  

   

  2. You will be taken to a page as shown in the image below. On this page you will create your password. Click on the ‘Activate’ button to activate your McAfee ePO Cloud account.

  

   

  How to install and deploy my client software?

  When you activate your McAfee ePO Cloud account following the above steps, you will see “Manage Your Network Security” pop up window.

  

   

  1. You can choose between two options. You can select ‘Install Protection’ to deploy product modules with their default settings, or select the option to customise settings to meet specific requirements, for example, in environments with security compliance standards. The Customized Installation option is shown below. For this option, select the Group Name, platform and software and policies.

  For more details on installing the product with custome settings, please refer to page 32.

  https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/26000/PD26800/en_US/...

   

  2. You are now ready to install the Endpoint protection. There is no need to uninstall the previous versions of the software.  Choose either ‘Install Protection on This Computer’ or ‘Install Protection on Other Computers’. 

  

   

  A. Install Protection on This Computer: Chose this option to deploy the client software on your own system. You see a pop up on the screen. Click ‘Install’. If you need help, call us on 1800 878 483, select option 1, then option 2.

  

   

  IMPORTANT: Do not reboot your system until the installation of the client software is complete. For some environments this can take more than 20 minutes to complete. Click Run if prompted to run or save. Click Run if prompted to verify the installation. A dialog box displays the progress of the installation and indicates when it is complete.

  

   

  B. Installing Protection on other computers: If you choose this option, you see a pop up on the screen. It will display the installation URL. Send the URL in an email message to users with any special instructions for installing the agents on their local endpoint systems.

  

   

  How to verify the installation is completed on my endpoint system?

  Once the agent is successfully installed, you can see the McAfee Shield icon in the tray with just the agent status. The agent installation window will show a message informing the agent download has been successful. This is after you see a Shield icon in the tray with only agent installed.

  

   

  Later on the agent communicates with ePO, and download the product packages. If you click on the McAfee Shield icon, you will see Endpoint Security availability.

  

   

  How to verify the installation is completed by users on their endpoint systems?

  After deployment, verify that the client software installed and updated correctly on managed systems. After a URL installation, verify that the list of systems matches the list of users you sent the installation URL to.

  1. Wait for client systems to report back to the security management platform (typically after an hour or two).
  2. On the McAfee ePO management console, select Systems for a complete listing of the managed systems where the software was installed and their status.

  

  Refer to Chapter 3 for more details.

  https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/26000/PD26800/en_US/...

  

   

  How to deploy McAfee Agent on multiple client systems via ePolicy Orchestrator Cloud?

  Installing the agent on client systems is required for managing your security environment through ePO Cloud.

  1. McAfee ePO Cloud administrator can create an installation URL that can be used to install Endpoint Security Client on managed systems. Refer to chapter 3 for more details

  https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/26000/PD26800/en_US/...

  2. The McAfee Smart installer is a customized URL-based installer that can be created using the McAfee ePO server. Refer to chapter 2 for more details

  https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/25000/PD25493/en_US/...

   

  How to access my McAfee ePO Cloud dashboards?

  After activating your account, click this link https://manage.mcafee.com to log on to McAfee ePO Cloud console.

  

   

  How to retrieve the  “Manage Your Network Security” window to install additional client software in the future?

  Click this link https://manage.mcafee.com to log on to McAfee ePO Cloud console. Go to the  ‘Getting Started’ tab.

  

   

  How to remove SaaS Endpoint Protection agent?

  This article describes how to automatically or manually uninstall SaaS Endpoint Protection from client computers.

  https://kc.mcafee.com/corporate/index?page=content&id=KB54834

   

  IMPORTANT: McAfee strongly recommends that you first attempt to remove the product using the automated removal steps before using the manual removal steps.

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• Telstra Device Locator – What happens when you’ve lost your device?