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• How do I manage my email services

• Telstra Online Essentials FAQs

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• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

  What is GoCanvas and what can it do for my business?

   

  Which mobile operating systems are compatible with GoCanvas?

  GoCanvas is compatible with iOS 7.0, 8.0 & 9.0, Android 4.1+

   

  Which desktop browsers are compatible with GoCanvas?

  GoCanvas is compatible with Google Chrome 5.0, Firefox, Safari & Internet Explorer 10 & 11.

   

  Am I entitled to a FREE 30 Day trial when purchasing GoCanvas?

  Yes all customers are entitled to receive the first 30 days FREE on their initial order. Second and subsequent orders do not receive new 30 day free trials.

   

  Is there a limit on the number of licences that I can purchase as part of my initial order whilst receiving the GoCanvas 30 Day FREE Trial?

  No. You may activate as many licences as you require, however there is a limit of one free trial per customer, so licences ordered as part of a second order at a later date are not entitled to a new 30 Day FREE trial.

   

  What is the advantage of purchasing GoCanvas from Telstra?

  Telstra can provide the full end to end solution including tablet devices and mobile broadband carriage. If subscribing to a fixed term Mobile Broadband contract, the customer may defer the usual upfront capital costs of any tablet device purchases and pay instead via monthly handset repayments over the life of their contract. Telstra has Australia’s largest mobile network. Our Telstra Apps Marketplace allows the customer to manage all of their business apps via a single portal and have all app, carriage and equipment charges appear on their Telstra bill. We can also provide the customer with optional Design & Implementation services from our network of experienced partners to help design the best apps solution to meet the customers’ requirements.

   

  How do I access GoCanvas?

  Just download the GoCanvas app onto your compatible tablet or mobile device or alternatively you can login via the website via a desktop computer.

   

  What is a GoCanvas licence?

  Each unique user within your business will require a GoCanvas licence which provides them with a login and full access permissions to use GoCanvas. When working out how many licences you will require, remember to include a licence for allocation to your business administrator.

   

  How will I be charged for my GoCanvas licences?

  You can either have the monthly charges billed directly to your Telstra account or you can elect to have them automatically debited from your credit card each month. Billing occurs on the first of every month, so you will be charged a prorata amount from the data you sign up to the 1st of the following month, on your first invoice. If you add or remove licences and this change results in you moving to a new pricing tier, you will be credited back a prorata amount for the monthly charges already paid and then you’ll be debited on a prorata basis for your licences at the new monthly charge.

   

  Can I capture images with GoCanvas?

  GoCanvas supports image capture on all Apple and Android devices capable of taking pictures. Any captured images are uploaded to the local Australian GoCanvas servers and can be viewed online and included in generated PDFs. In addition, images can be accessed via the GoCanvas web service API.

   

  Are the GoCanvas apps that I create made available or shared with other GoCanvas customers?

  No not unless you provide consent directly to GoCanvas to share your app.

  How do I download data that I submitted to GoCanvas on my mobile device?

  Using GoCanvas, you can enter data into an app on your device. Once all the data has been entered, you can submit it (requires mobile or Wi-Fi coverage) . It is then sent and stored on local Australian GoCanvas servers and can be accessed by logging into the GoCanvas website. View, print, download or export your submissions:

  Follow these steps:

  1. Log onto the GoCanvas website at http://www.gocanvas.com. 
  2. Under My Home click the Submissions tab to view your list of submissions

   

  What languages does GoCanvas support?

  GoCanvas currently supports only English

   

  Does GoCanvas offer an API?

  Yes, GoCanvas has an API available for use.

   

  What other apps does GoCanvas integrate with?

  GoCanvas has available integration options for Box, Dropbox, Google Drive, Zapier, Salesforce & Evernote.

   

  GoCanvas ROI.

   

  How much can I save using GoCanvas? What is my Return on Investment for GoCanvas?

  GoCanvas can help your business to save money for subscribers as follows - paper and ink to time wasted with data entry, customers love our product because it helps them get back to work. There is a tool to help you calculate those savings provided by GoCanvas.

   

  Can GoCanvas integrate with QuickBooks Online?

  Yes!  TThe GoCanvas QuickBooks Connector, only integrates with the desktop version of QuickBooks; however, our Design & Implementation Services team can help you integrate your GoCanvas apps with QuickBooks Online.

   

  If you have any feedback on this article, we'd like to hear from you.

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• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

• Deputy FAQs

• DocuSigns FAQs

• How to reset a password

• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• How to invite users to join your company

• Domain name FAQ's

• Squirrel Street FAQ's

• McAfee Multi Access licence How-to

• How to download and setup your T-Voice app

• Set up Telstra T-Voice

• Domain name How-to

• What is the Telstra Apps Marketplace

• How to set up a domain name for Office 365

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?