Manage Your Account

Showing 20 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Why you received a late payment reminder after paying a bill

• View your account balance

• View my unbilled activity online

  To view your unbilled activity, simply do the following:

  1.  Log into Your Telstra ToolsIf you do not have Your Telstra Tools account, you can register here. 

  

  2.  Go to the 'Billing' tab and then select “View my unbilled activity”

   

  

   

   

  3.   A new page will open displaying the unbilled activity on that account. If you have more than one service associated with an account, you will be able to select the service from the drop down menu.”

   

  

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?

• What happens to my existing equipment when I move to the nbn network?

• Protect yourself from phishing

• Veritas Enterprise Vault.cloud™ FAQ's

• Do I need to change my equipment or settings if I wish to use IPv6?

• Why do I need two separate appointments to install a Telstra nbn service?

• How to access old bills

• What happens when you disconnect a service

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• How to know when your account is temporarily suspended