Manage Your Account

Showing 9 articles

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

  To view your unbilled activity:

  1. Sign in to Your Telstra Tools.
  2. Click on the Billing tab.
  3. On the top right, select the Billing Settings drop down menu. Under Billing insights select View unbilled charges.
     
  4. This will open a new tab. If you have more than one service on your account, you’ll need to select the service from the Service Number drop down menu.

   

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• My Telstra App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

• Making a complaint