Billing

Showing 18 articles

• Late payment fee

• What’s a monthly rental fee or charge

  If you’ve signed up for a contract, you’ll receive monthly recurring charges. This depends on the plan you’ve signed up for.

  You can view your monthly recurring charges online:

  1. Sign in to Your Telstra Tools.
  2. Click on the Services tab.

  Note: This excludes any usages outside of your plan allowance.

  To find out more about your monthly recurring charges, call us on 13 20 00.

   

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

• Making a complaint