Billing

Showing 18 articles

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• My Telstra App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

  For easy access to your bills on-the-go, you can download your bills via the Bills tab in the My Telstra App.

  1. Sign in to Your Telstra Tools.
  2. Click on the Payments tab.
  3. There you’ll see a list of all your accounts. Find the account you’re looking for, select View bill history.
     
  4. Click on Bulk download. This will open a new tab.
     
  5. Looking for bills that are older than 12 months?

  You can access bills for up to 12 months. After 12 months, they’re archived.

  If you’d like access to bills that are older than 12 months, you can contact us to request to de-archive bills. De-archiving bills will take 24 hours.

  If you have closed all the services on your account, you will need to contact us to access your bills.

   

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

• Making a complaint