Billing

Showing 18 articles

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

  We understand that losing a loved one is often a difficult time, so we are here to make cancelling or transferring their Telstra services as simple as possible.

  How to notify us

  • Fill in the Bereavement Support Form and mail to:

  Telstra Bereavement Support

  Locked Bag 20026
  

  Melbourne, VIC, 3001

  • Visit your nearest Telstra store where we'll help you fill out the form, and submit it to our specialised team on your behalf.

  Who can notify us?

  • The Executor, Trustee, or Administrator of the estate
  • The deceased’s Next of kin
  • Power of Attorney
  • A lawyer or solicitor administering the will, or
  • An authorised representative listed on the Telstra account

  What happens next?

  When we receive the Bereavement Support Form, we'll reply with a confirmation letter or email.

  Once we’ve processed your request, we'll send a final bill addressed to 'The Estate of...'

  Any services you identify for transfer will be migrated onto another account, including any existing value-added features associated with those services.

  Things you need to know

  Please note that the Business Bereavement Process is only available for Sole Trader customers of Telstra who have passed away. This process doesn’t apply to the customer’s accounts that have an ACN (i.e. Pty Ltd).

   

• Making a complaint