Samsung Samsung Galaxy S20+ 5G

Coverage details

Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

5G coverage

The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable.

Outdoor coverage

The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified outdoor coverage areas for coverage. This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. This is a common characteristic of wireless systems. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees.

Indoor coverage

The Telstra mobile coverage checks also provide an indication of the availability of indoor coverage at locations searched, where this is predicted. This is as accurate as we can make it based on what we know. Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device will not work due to local building density, physical structures and building materials. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Devices such as the Telstra Mobile Smart Antenna may assist to improve indoor coverage where it would otherwise not occur.

Offshore coverage

Factors beyond Telstra's control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance in offshore locations. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

Get $50 per month bill credit for 12 months when you take up an Extra Large Mobile Plan

• The $50 credit will be applied automatically each month you stay connected for up to 12 months.
• You’ll save $600 if you stay connected for the full 12 months.
•  In month 11 we will remind you that your credit will soon end.
• You can change or leave your plan any time. But your monthly credit will stop if you do. 
• You’ll have to pay out your device if you leave.
• Offer ends 16/11/20.

Credit applied in checkout and will be shown on first bill and each following month you stay connected for 12 months.

Offer applied at checkout when you add a new phone to a medium, large or extra large business mobile plan. Your $100 once-off credit will be applied by your second bill. 

Offer ends 22 Oct 2020.

Credit applies each month you stay connected for up to 12 months. Plan prices may change. Compatible device required. Data shareable in Australia with eligible devices on the same account.

Offer ends 16 Nov 2020.

Get a $10 monthly credit on your bill for 12 months when you add selected mobiles to a new month-to-month mobile plan and stay connected.

Selected devices may change. Credit (including existing credits) limited to one per service.

Enjoy greater speed, more capacity and less latency with 5G network access.​

To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area.​

5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.​

Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Vietnam, USA and UK.

When you take up this plan, you can get a new mobile number or transfer your current number to Telstra.

Monthly credit will be applied from your first bill.

Get a $10 monthly credit on your bill for 24 months with selected phones added to a new month-to-month plan.

Credit applies when you stay connected for 24 months. Plan prices and selected devices may change. Not available if you already receive a credit on your bill.

iPhone Xs 64GB RRP $1,632 & iPhone XS 256GB RRP $1,896

Get a $10 monthly credit on your bill for 12 months when you add selected mobiles to a new month-to-month mobile plan and stay connected. Selected devices may change. Credit (including existing credits) limited to one per service.

iPhone Xs 512GB RRP $2,208

Get a $10 monthly credit on your bill for 24 months when you add selected mobiles to a new month-to-month mobile plan and stay connected. Selected devices may change. Credit (including existing credits) limited to one per service.

When you take up this plan, you can get a new mobile number or transfer your current number to Telstra.

Monthly credit will be applied from your first bill.

When you take up this plan, you can get a new mobile number or transfer your current number to Telstra. Monthly credit will be applied from your first bill.

Enjoy greater speed, more capacity and less latency with free 5G network access, included in this plan. 

To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area. 

5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.

Enjoy greater speed, more capacity and less latency with free 5G network access until 30 June 2020. To continue accessing the 5G network from 1 July 2020, you’ll need to opt in for $15 month to month, or included on eligible plans.

To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area. 

5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.

When you take up this plan, you can get a new mobile number or transfer your current number to Telstra. Monthly credit will be applied from your first bill.

Our new month-to-month no lock-in plans give you the flexibility to change your plan size once a month, to suit your data needs. You can also cancel your plan anytime.

Speed slowed to a maximum of 1.5Mbps

When you exceed your data allowance in Australia, you can continue to access data, but your speed will be slowed to a maximum of 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load.

Your speed will depend on a range of factors including your device, location, user numbers and download sources, and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a smartphone in Australia only and the FairPlay Policy applies.

Share mobile data amongst your team

Enjoy the flexibility of data that’s shareable with other eligible services on the same account.

Enjoy greater speed, more capacity and less latency with 5G network access until 30 June 2020 at no extra cost. To continue accessing the 5G network from 1 July 2020, you’ll need to opt in for $15 month to month.

To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area.

5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.