Changes to your plan: From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:
(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.
No Excess Data Charges – Existing Services: If you have existing shareable services on your account, and you connect a new, or change an existing shareable service to a Telstra Business Mobile Plan, we will automatically:
(a) change your existing eligible shareable services to have no excess data charges in Australia. This means that when you exceed your included data allowance your speeds will be slowed; and
(b) remove Business Demand Data from your existing eligible shareable services.
See Our Customer Terms for a full list of eligible services.
Telstra 5G: Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G. Check coverage at telstra.com/coverage.
4GX: The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.
Typical download speeds in 4GX areas are 5 -300Mbps with category 16 devices, 5-200Mbps with category 11 devices, 5-150Mbps with category 9 devices, 2-100Mbps with category 6 devices, and 2-75Mbps with category 4 devices. Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
Month-to-month plans: If you cancel your service, you will receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing on your next bill.
Device Payment Contract: You must have an eligible Telstra Mobile Plan in order to have a Device Payment Contract. If you cancel your Device Payment Contract early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled Device Payment Contracts.
Talk, Text and Data: Excludes calls/SMS/MMS to premium numbers, 12xx, satellite numbers, content charges and use overseas.
No excess data charges in Australia: Once you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes.
Compatible Handset: Compatible Telstra Mobile Network handset required. More info at telstra.com/device.
International Calling and SMS Pack: International calls are no longer included in any of our mobile plans. You can add an International Calling and SMS Pack to your plan for $10 per month. You can add or remove it at any time. Includes unlimited calls and SMS from Australia to standard international numbers in Eligible Countries. MMS is not included. Eligible Countries are Canada, China, Germany, Guam, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, USA and UK.
International Roaming: To use your service overseas, you can purchase an International Day Pass at $5 per day in New Zealand, or $10 per day in more than 70 eligible countries. Day Pass includes 200MB of data to use per day as well as unlimited talk and text. Usage expires daily based on AEST. If you go over your 200MB, we'll add an additional 500MB for $10 for use within 31 days. A Day Pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible country.
If you’re travelling to a country where our International Day Pass isn’t available, you can still use your phone at pay-as-you-go rates. For more info go to telstra.com.au/international-roaming
2020 AFL/AFLW/NRL/Football/Netball streaming: All Telstra mobile customers are eligible. Data-free on the Telstra Mobile Network (excludes all non-video content and ads during Video on Demand content). Compatible device required. For use in Australia. Live games are limited to 7” viewing screen. For more info: telstra.com/livesport
