Upgrade every year for $149

Love the feeling of having the latest phone?

Upgrade after 12 months for just $149 with New Phone Feeling.

Get that New Phone Feeling How it works
Get an eligible plan

When you sign up to an eligible 24-month mobile contract online, over the phone or in store, you’ll qualify for New Phone Feeling.

Wait 12 months

After 12 months, you can use New Phone Feeling to upgrade your mobile for just $149. And if you’re a Telstra Platinum Mobile customer, you won't have to pay this fee.

Return your old phone

Once you’ve confirmed that your current phone is in good condition, return it to any Telstra Business Centre.

You can also redeem New Phone Feeling over the phone.


Choose your new phone

Paid the fee and returned your old phone to us? It’s time to choose your new device. Just sign up to a new 24 month contract and enjoy that new phone feeling.

Ready for the New Phone Feeling?

If you’ve had a phone that’s eligible for New Phone Feeling for 12 months or longer, you can redeem your offer now.

Want to know more?

We’ve got the answers to your New Phone Feeling questions.

How to redeem New Phone Feeling What you need to do

Now's the time

Had an eligible phone for 12 months or longer? It’s time to redeem your New Phone Feeling offer and get a brand new device. Here’s how to do it.


Check your device

Your current phone needs to be fully functional and in good physical condition, allowing for minor scratches and normal wear and tear. Not sure if yours fits the bill? Check the links below.

What is a working phone?

See examples of a damaged device

Back up your phone

Avoid losing your contacts, messages and media by saving them to your computer, cloud service, SD card or external hard drive before you contact us to upgrade.

Remove all device locks

Please deactivate any locks and passcodes on your device before bringing it to us. If you have an iPhone, you should also turn off Find My iPhone. The easiest way to do this is to erase all your content and settings, which will also remove the phone from your iCloud account.

To do this, go to Settings > General > Reset > Erase All Content and Settings. For non-iOS devices, please visit our Support section.

Visit a Telstra Business Centre

Once you’ve backed up your current device and deactivated any passcodes, you’ll need to visit a Telstra Business Centre to complete the process. We’ll check the condition of your current device, then take you through the final steps needed to get your new phone.

Find your nearest Business Centre