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A new phone every year
for only $149

Love the feeling you get from having the latest phone?

With New Phone Feeling you can take up a brand new mobile just twelve months into your contract for only $149.

Sign up to a new plan

Sign up to a new Telstra 24-month mobile contract on an eligible plan, either online, over the phone or in store and we'll include New Phone Feeling.

Wait just 12 months

Now, when you pay $149 you can redeem your new mobile. Telstra Platinum Mobile customers won't pay this fee.

Visit a Telstra Business Centre

But before you do, you should find out if your phone’s in good enough shape. Return your old handset to any Telstra Business Centre.

Get your brand new phone

Once you've agreed to pay the $149 fee, returned your existing handset in working order and signed up to a new 24-month mobile contract on an eligible plan, you'll have a brand new mobile to enjoy.

Already have New Phone Feeling?

Have you had New Phone Feeling for more than 12 months? Redeem your offer at any Telstra Business Centre.


Want to know more?

Our FAQs have the answers to all of your New Phone Feeling questions.


Now's the best time to get your new phone

If you already signed up for New Phone Feeling, you can redeem your offer 12 months after your plan's start date.

Just visit your nearest Telstra Business Centre to return your old handset in good working condition and choose your new mobile and plan.

Check your handset

Your smartphone needs to be fully functional as intended, and not physically damaged except for minor scratches or other normal wear and tear. This will be reasonably determined by us, after we’ve received it. 

What is a working phone?

See examples of a damaged device

Back up your data and files

Your upgrade will be easier if you prepare to save your old phone’s data before you get in touch with us. We recommend you save your contacts, messages, photos, videos and music to your computer, or you might like to use a cloud service, SD card or external hard drive.

Remove all device activation locks

Before returning your device please ensure you turn off Find My iPhone. The best way to do this is to erase all content and settings from your device. This will also remove the device from your iCloud account. On your iOS device, go to Settings > General > Reset > Erase All Content and Settings.

For non-iOS devices please visit our Support section.

Redeem your offer

Visit a Telstra Business Centre to redeem your offer. You’ll need to leave your old phone with us when you get your new phone so it's important that you back up your data beforehand. We’ll assess its condition and look for damage, and the consultant will let you know the next steps.

Find your nearest Business Centre