Time to upgrade your lease? It’s easy online.
If you’re over 12 months into your lease plan or you have Business Lease Assure, you can upgrade online today and keep making the most of mobile leasing on Australia’s best mobile network.Upgrade
How to upgrade your lease phone
Choose your new phone and plan
Pick below from the latest and greatest phones and our range of great-value plans loaded with data, Telstra Air®, data-free live sport and more – all on Australia’s best mobile network.
Place your order
Our online shop will guide you through to placing your order. At checkout, you may need to pay an upgrade fee of $99 – depending on when you signed up to your plan. If your current phone’s damaged, there may be additional fees (see step-by-step guide below).
Return your old phone
As you’re leasing your current phone, you’ll need to return it in the satchel we’ll send you with your new phone within 14 days. You’ll need to make sure you have backed up your data and disabled tracking before you send it back to us. If you're not returning your device, or you want to purchase it, you won't be able to upgrade online. Please call us on 1800 086 351 or visit your nearest Telstra store.
Choose your new phone and upgrade now
See all available devices View our lease plans
Step-by-step guide to upgrading your lease
1. See if you are eligible and check your phone’s condition
If you return your current phone to us in good working order you’ll pay $99 to upgrade after 12 months, and $0 after 18 months, when you take up a new eligible 24 mth phone and service plan. Fees of up to $499 apply if you return a damaged phone.
If you have Business Lease Assure, you can upgrade your phone on a new eligible 24 mth phone and service plan anytime, regardless of damage, for $190. If your phone’s in good working order, you’ll pay $99 to upgrade before 18 months, and $0 after 18 months. You can check if you have Business Lease Assure on your Telstra Bill or in Your Telstra Tools.
You can only use Business Lease Assure twice in a 12 month period beginning on the date of purchase of your first eligible service plan.
2. Choose your new phone
Go to our Phones page and select the phone you want. You’ll be taken to a new page featuring that phone.
See available phones
3. Choose your new plan
Scroll down to see the plans available for that phone. Choose the plan you want then click the Lease tab. Then select Lease now.
4. Tell us about your current lease plan
You’ll be taken to the Customise your device page.
- Select Existing service
- Enter your current mobile number
- Confirm your current number is on a lease plan
- Provide the start date of your current lease contract
- Tell us if you have Business Lease Assure on your plan
6. Select your add-ons
If you’re worried about damaging your phone, add Business Lease Assure.
You can also add Data Share or Voice2Text.
7. Lease your new phone and service plan
Select Add to cart then upgrade another device or complete the checkout process.
8. Return your old phone
We’ll send you a postage-paid satchel with your new order. You have 14 days to return your old phone to us. Before you return your old phone, you’ll need to:
- Back up your phone to ensure you have all of your personal information
- Disable all locking features such as Find My iPhone or Google Lock
- Remove the SIM and factory reset your phone
FAQs (frequently asked question)
If you don’t return your old phone within the required timeframe shown on your Customer Information Sheet, you’ll be charged a fee based on the phone’s Fair Market Value (to be advised at the time) plus 20%.
If you’re more than 12 months into your lease contract, or alternatively if you have Business Lease Assure, you’re eligible to upgrade to a new phone on a new 24-month eligible plan.
To find your lease start date, log in to the Telstra 24x7® App or Telstra 24x7 My Account using your Telstra ID username and password.
If you choose to move to a BYO plan anytime between months 12-24 of your lease plan, you can either:
- return your phone and pay $99 if it's undamaged or up to $499 if it is damaged, or;
- keep your phone and pay Fair Market Value (to be advised at the time) at which point, title in the phone will be transferred to you.
If you choose to move to a BYO plan after month 24 of your lease plan, you can return your phone to us in good working order and pay no fee. Alternatively, if you want to keep your phone you can purchase it at Fair Market Value (to be advised at the time).
THE TELSTRA MOBILE NETWORK OFFERS 4GX IN ALL CAPITAL CBDS AND SELECTED SURBURBAN AND REGIONAL AREAS AND IS PROGRESSIVELY ROLLING OUT TO MORE PLACES. IN OTHER COVERAGE AREAS AROUND AUSTRALIA YOU’LL AUTOMATICALLY SWITCH TO OUR FASTEST AVAILABLE 4G 3G. CHECK COVERAGE AT our coverage.
4GX Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination
Business Mobile Plans: Some usage is excluded, such as calls/text/MMS to premium numbers (e.g. 19xx numbers), 1234, 12455, 1245612xx, and satellite numbers, content charges. Unused allowances expire monthly. If you use your international calls/SMS allowance for things not included in your allowance or to call non-eligible countries, International call rates will apply. Eligible countries are: Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA. 2 min standard call $2. If you cancel early, you must repay the remaining handset repayments in addition to any early termination charges for your service.
Business Mobile Lease Plans: Some usage is excluded, such as calls/text/MMS to premium numbers (e.g. 19xx numbers), 1234, 12455, 1245612xx, and satellite numbers, content charges. Unused allowances expire monthly. If you use your international calls/SMS allowance for things not included in your allowance or to call non-eligible countries, International call rates will apply. Eligible countries are: Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA. 2 min standard call $2.
As part of taking up a Business Lease plan, you will receive marketing communications from us reminding you of your right to upgrade your handset, even if you opt out of Telstra marketing.
Extra Data: If you go over your Monthly Data Allowance, we’ll automatically add Extra Data to your allowance for that month in 1GB blocks at a cost of $10 per GB. Extra Data applies to eligible plans only and is for use in Australia. Extra Data will be shared between any eligible services on your account that support data sharing and will expire at the end of your billing month.
Delivery: You must be at your nominated address with ID to receive delivery of your phone.
Business Mobile customers can now enjoy free access in Australia to thousands of Telstra Air® hotspots on Australia's largest Wi-Fi network.
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